Account Executive

Account Executive – Netherlands

Amsterdam or surrounding area

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years.

• Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar
• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Read more about us here.

This new hire will bring the Dutch Account Executive team to three: our founding Dutch AE, a Senior AE starting in January 2026, and now this role — a small but growing team building on the momentum since we launched the Dutch entity in mid-2024.

This role will be targeting small to medium sized business (minimum of 30 seats upwards) with typical ARR of €50-250k.

Whilst you will have a lot of flexibility as to who you target, we know what works in the other markets:
Insurance, Banking, Finance, Utilities, Local Government, Telecomms – experience selling into any of these is therefore advantageous.

You’ll be proactive and solution-oriented, and not afraid to shake things up. Excellent communication skills are a must, as well as the ability to close deals.

You should have good time management skills, be comfortable running your own processes and excel at the following:

• Building and nurturing relationships with customers or creating business opportunities from scratch – it’s important to highlight that you’ll be managing the full sales cycle from initial prospecting to close.
• Initiating and leading activities that contribute to goal achievement for growth and profitability in the portfolio.
• Conducting activities such as demos and presentations.
• Performance and budget responsibility for your own portfolio.
• High self-motivation and being able to implement a structured way of working.
• Thoroughly understand the customer’s needs, business, and processes.
• Working under pressure and to deadlines.
• Interacting with clients and customers both internally and externally.
• Making the most of our systems and automated sequences to minimise manual work and continued best practice for Rev Ops (Salesforce and Outreach in particular).

• Dutch native level speaker + strong English
• Technological understanding and interest in the field of cloud-based services
• 1-3 years’ experience managing full sales cycle, from prospect to close
• SaaS, CX or any other solution-based sales experience
• Experience working with structured sales methodologies (MEDDPICC and/or Challenger preferable) & sales pipelining
• Proactive/ hunter mentality. Recent experience as SDR/BDR and willingness to self-generate pipeline are a must.
• Autonomy and confidence to sell into a new market

• Exposure to an international environment
• Additional language skills
• CCaaS / competitor industry experience
• MEDDPICC or similarly robust methodology

We are ideally looking for someone to be based around the Amsterdam/ Utrecht/ Hague/ Haarlem area, but it's important to mention we're remote-first.

We are very flexible with hybrid working, but we’d like to see you spending time with the team where possible, particularly as the Dutch entity grows. We have passes to Spaces offices which give you access 2…