CMS Global Account Manager

Overview  The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service.

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Atradius Collections  Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions.

Atradius Collections is a business unit of Atradius Group, part of Grupo Catalana Occidente, one of the leading credit insurers in Spain and worldwide.

Job Description  Joining our team with a passion for integrating our suite of Credit Management Services (CMS), you will play a key role in building and sustaining strong, long-term relationships with key stakeholders. As a Global Account Manager, you will be responsible for developing and executing strategic account plans that deliver measurable customer value, accelerate commercial growth, and drive customer transformation initiatives.

Acting as a trusted advisor to clients and a strategic partner to Business Development Managers, you will ensure seamless cross-functional coordination and execution. In doing so, you will elevate customer engagement beyond transactional interactions building long-term value driven partnerships.
In this position your key responsibilities will be:
Managing a portfolio of financial sector clients in close collaboration with Business Development Managers, ensuring strong client engagement and growth
Developing and maintaining comprehensive account plans, aligned with clients’ short and medium-term strategic objectives.
Expanding and strengthening existing relationships, leveraging both internal expertise and external networks to deliver a seamless “one-stop-shop” client experience.
Engaging regularly with key clients and partners, providing updates on performance, gathering feedback, and addressing service delivery and commercial requirements in a timely manner.
Collaborating closely with global Collections Account Management teams to enhance customer satisfaction, optimize service delivery, and identify cross-selling opportunities.
Supporting Business Development Managers in identifying and pursuing new opportunities, including preparing and delivering high-quality client presentations and proposals.
Driving adoption of digital tools and platforms (e.g., Credit IQ), as well as promoting new service offerings to clients.
Presenting tailored solutions and engaging stakeholders at all levels, including senior leadership, while providing regular performance feedback to senior management.
Identifying market needs and service gaps and providing structured feedback to support continuous product and service development.
Qualifications  A preferred candidate will demonstrate the following:
Deep expertise in Order-to-Cash (O2C), Accounts Receivable, and Working Capital management, with a strong understanding of end-to-end financial processes.
Proven experience within Financial Services, particularly in delivering both conventional and structured funding solutions, including Factoring, Trade Finance, Asset Finance, Working Capital, and Payments & Cash Management (PCM).
Strong knowledge of Accounts Receivable and Payable processes, combined with a solid understanding of financial structures and financing solutions.
Extensive experience in international account and channel management, ideally within a multinational, matrixed, and cross-functional environment.
Analytical capabilities, including the ability to interpret key financial…