Account Manager - EMEA

Shape long-term partnerships with some of the world's leading real asset organizations.
At GRESB, Account Managers own the complete commercial relationship with a portfolio of clients across the global real assets industry. This role combines commercial ownership, strategic advisory and customer success. You'll partner with fund managers and asset owners to help them maximize the value of GRESB's products while driving retention, expansion and long-term customer outcomes.
We're looking for ambitious Account Managers with 2-5 years of experience who are ready to step into a broader role with greater ownership, more complex and global customers, and international exposure.
What you'll be doing:
You'll take ownership of a portfolio of customers and be responsible for their long-term success.
Your responsibilities include:

Growing and retaining your portfolio
Own the full customer lifecycle from onboarding through renewal
Build trusted relationships with key stakeholders
Identify risks early and proactively reduce churn
Develop account plans that support long-term customer success
Driving commercial growth
Identify expansion opportunities across the portfolio
Lead renewals and commercial negotiations
Deliver sustainable ARR growth through value-based conversations
Improve Net Revenue Retention (NRR)
Becoming a trusted advisor
Conduct Executive Business Reviews
Deliver product demonstrations and strategic guidance
Help customers maximize the value of GRESB's products and services
Translate customer objectives into measurable outcomes
Working as one team
Partner with Sales on expansion opportunities
Share customer insights with Product and Marketing
Contribute to Voice of Customer initiatives
Use AI and customer insights to prioritize your portfolio
Requirements
Has 2-5 years of Account Management, Customer Success, or Real Estate experience
Has managed a portfolio of SMB or Mid-Market customers
Enjoys commercial conversations and identifying growth opportunities
Is confident presenting to customers and building stakeholder relationships
Wants to take the next step toward managing larger, more strategic accounts
Is excited about working with international clients
Fluent in English, German, and/or French
Why Join GRESB?
At GRESB, you'll do far more than manage renewals.
You'll become a strategic advisor to some of the world's leading real estate and infrastructure organizations while developing expertise in sustainability, benchmarking and ESG.
You ll have the opportunity to:
Own a portfolio of international clients across multiple markets
Work with senior decision-makers at leading real asset organizations
Build expertise in a purpose-driven industry
Develop commercial skills across renewals, expansion and strategic account management
Benefits
Involvement in a fast growing international data-driven company
Opportunity to work with a highly talented and committed team in a supportive environment with strong camaraderie
Annual leave of 25 days per calendar year
2 volunteering days off per year
Company pension plan
Free public transport to and from the Amsterdam office
Free and healthy office lunch catered daily
Annual professional development budget
Home office budget
About Gresb
GRESB is a mission-driven organisation and strategic partner for sustainable and high-performing investments across real assets and climate-critical industries. We help investment professionals mitigate risk and build portfolios that are resilient, efficient, and financially attractive for long-term success.

Our Vision:  An investment industry that plays a central role in creating a sustainable world.

Our Mission:  To provide financial markets with actionable sustainability insights, data, and benchmarks. More than 150 global institutional and financial investors with USD 53 trillion in assets under management rely on GRESB to help guide their investment decisions, mitigating risk, improving portfolio quality, and driving long-term financial success.

The GRESB team is an energetic group of more than 100 individuals from diverse backgrounds with experience spanning sustainability, data science, software development, real estate, infrastructure, and the capital markets. Most of…