Strategic Account Director

About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon

Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)

Understand the customer’s business, challenges, and strategic priorities to uncover new opportunities for expansion

Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions

Forecast and accurately report on pipeline and revenue

Develop and execute account plans to execute strategic deals

Provide feedback and insights to product and leadership teams to influence the company’s roadmap

Maintain expert-level knowledge of the company’s products, services, and industry trends

Expect moderate travel

Your background looks something like this
7+ years of experience in strategic or enterprise sales

Proven track record of growing revenue and expanding business with large, complex accounts

Excellent communication, presentation, and negotiation skills

Strong business acumen and ability to speak the language of the C-suite

Consultative selling approach with a focus on value-based solutions

Ability to manage multiple stakeholders and cross-functional initiatives

Bachelor’s degree or equivalent work experience

Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

Medical, Dental, and Vision benefits for you and your family

Life Insurance and Disability Benefits

Retirement Plan (e.g., 401K, pension)

Parental Leave

Fertility and family building benefits through Carrot

Daily lunches and snacks in the office to keep you at your best

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

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