Sales Support Specialist - FA&O

Your function:
As a  Sales Support Specialist , your role is to provide first line internal sales support to DLL’s extensive customer, vendor and dealer networks. You will support the sales process from application to booking in line with internal processes and ensure that all settlement transactions are processed in a timely and accurate manner and in compliance with company policies. You will support the Food, Agriculture and Outdoor Account Managers and their customers and partners in managing the pipeline of applications to ensure a positive experience for all parties.

This role requires a high level of autonomy and proactivity when managing your day-to-day tasks.
The role is an important extension of the front-line external sales team and reports to the Team Leader Sales Support – Food, Agriculture and Outdoor
Day to day:
Support the sales process from application to booking to meet and overachieve new business targets.

Be the prime source of information and support of sales queries such as quotes, credit applications, compliance requirements, credit approvals, letters of offer, documentation and settlement preparation and execution.

Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.

Identify and resolve problems before they impact on DLL, the vendors and/or their customers.

Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.

Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Legal, Risk, Finance and Asset Management teams, when required.

Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with your Team Leader to enable effective management of workflow and ensure compliance with service level agreements.

Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.

Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.

Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.

Ensure that proper security registration is in place to secure that all transactions are properly executed at the client level, enforceable and binding to the corporation.

Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.

Develop and maintain a positive consultative relationship with vendors, customers and co-workers in support of the overall sales effort.

Your profile:

Prior exposure to vendor leasing/finance industry.

3 to 5 years’ experience in sales support within a leasing/finance organization, preferably with transaction closing activities.

Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.

Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.

Strong attention to detail and high level of accuracy and compliance.

Excellent communication skills (verbal & written).

Highly motivated to exceed internal and external customer expectations.

Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.

Ability to work in a very fast-paced environment.

Must be a team player

Comfortable engaging with customers via telephone

Tertiary qualification.

Excellent problem-solving skills.

Effective interpersonal skills.

Excellent planning & organizational skills.

Ability to prioritise tasks and work autonomously with minimal supervision.

Ability to effectively share knowledge.

High level of honesty and integrity.

Ready to work for a company that is Partnering for a Better World!
Settling in:  At DLL, we are many things. We are team members. Family members. Community members. We are members of society.…