Sales Support Specialist

Reports To:

Vice President, Global Sales Support Team at the Japan Headquarters

Job Location:

Kyoto Japan (first year) & Amsterdam Area, the Netherlands (the second year onward)

Contract:

For the first year, your employment will be under a one-year fixed-term contract, which will be converted to a permanent contract from the second year onward.
About ARKRAY:  ARKRAY is a medical device manufacturer dedicated to contributing to the health and well-being of people worldwide through the discovery of new technologies. With over 65 years of history, our products are currently used in more than 120 countries worldwide, with continued growth in the European region. ARKRAY is currently strengthening its European HQ to drive further growth in the region as part of its business expansion in Europe.

Summary:

ARKRAY has recently established a new position of European Sales Support Specialist to support our business partners in line with our business expansion in the European region. In this role, you will be responsible for planning, executing, and supporting strategies to help our trusted sales agents sell ARKRAY's lab, POCT, and diabetes care products to new and established hospitals, laboratories, and related markets across Europe.

Join us in building the future with ARKRAY!

Duties and Responsibilities:

Achieve sales targets in the European region by enhancing brand awareness and providing support such as responding to inquiries and offering specialised advice to promote the sale of ARKRAY products.
Identify potential customers, schedule regular appointments and meetings, and maintain positive customer support exemplifying ARKRAY's core values
Maintain a detailed understanding of customer decision-makers and influential individuals, and build and maintain customer relationships through regular appointments and meetings
Identify and develop KOL’s (Key Opinion Leaders) that can advocate ARKRAY’s products for solutions in the market
Conduct effective demonstrations and presentations of ARKRAY products, prepare proposals, negotiate contracts, and conduct related research to meet customers' scientific and business needs.
Collaborate with other members of the company and the group companies to follow up and coordinate all pre- and post-sales field activities for ARKRAY equipment
Address customer questions and concerns expeditiously and professionally to avoid and resolve conflicts, improve customer satisfaction, and capture new opportunities.
Attend and organize trade exhibitions, conferences, and meetings to represent competency in ARKRAY products and provide ARKRAY management with market trends and competitive field activity information enabling the company to support territory strategies/tactics and react quickly to competitive actions.
Support regional strategies and tactics, and respond quickly to competitor activities
Prepare technical reports for channel partners to participate in tenders or offers and develop plans to influence upcoming such.
Ensure timely and accurate execution of administrative tasks such as weekly reports, analyser forecasts, CRM updates, and expense reports
Perform other duties assigned or accepted as out of the guidelines.

Required Qualifications and

Experience:

Bachelor’s degree or above
3+ year experience as a Sales Representative in IVD industry
Ability to work in Japan for 1+ year of training and return to the Netherlands
1+ year experience communicating with channel partners
English skills at a business level
Ability to travel to Europe or other regions on a regular or temporary basis

Preferred Experience /

Skills:

Knowledge of medicine, clinical diagnostics, or related fields
Bachelor’s degree or above in the field of business or related discipline
Bachelor’s degree or above in the field of Life Sciences or related discipline

Experience with CRM systems and/or BI tools
Knowledge or experience in trade operations or quality control
Experience in B2B business
Ability to travel to the Japan Headquarters or other offices as needed for trainings or other purposes
Access to a major airport
Ability of Japanese or European languages
Others:  
* For more information about our company and products, please visit our website: http://(Use the "Apply for this Job" box below)./

* This job description may be revised or expanded as organizational needs evolve.

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