Advanced Customer Service Representative

Taylor Corporation -  - Responsibilities:
Autonomously manage and own numerous multiple-solution customers and related demands;
Work independently and within a team to deliver a consistent, exceptional customer experience;
Manage all communications-written, verbal, and in person, in a professional, proactive and efficient manner;
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately;
Own escalations and concerns on behalf of the customer with thorough root cause analysis and permanent resolution