Senior Specialist - Architecture

Senior Specialist - Architecture Pega Senior System Architect CSSA Onshore< <
Experience 610 years overall 3 on Pega 1 Pega CS implementation<
Role Summary Feature tech lead for microjourneys translates business needs into scalable Pega CS design and ensures delivery discipline<

Key Responsibilities <
Own microjourney design case types stagessteps SLAs escalations correspondences and exception paths<
Build omnichannel features Digital Messaging chat

Whats

App Email Bot intentsentities Knowledge articles CSR tools and guided assistance<
Define integration contracts and mappings implement robust error handling and retry ensure guardrail compliance<
Champion testing Pega Unit scenario tests coverage tracking SITUAT support and defect triage<
Contribute to reusables integration wrappers UI fragments code reviews and developer onboarding<
Collaborate on AI usecases classification sentiment summarization with measurable impact on AHTCSAT<
Must Have Skills<
Pega CS build expertise Interaction Portal configuration service case lifecycle guided flows correspondence rules and work queuesrouting<
Constellation authoring view composition datareference patterns personalization accessibility and localization or Cosmos with DX API familiarity<
Data layer data pages threadrequestornode refresh strategies data transforms declarative rules decision tablestrees<
Integration build RESTJSON with OAuth2 requestresponse mapping authentication profiles reusable connectors fault handling and idempotency<
Quality discipline Pega Unit authoring scenario test basics test data creation coverage measurement and CI readiness<
Performance basics clipboard hygiene list pagination query filters PDC interpretation and fix plans<
Rule resolution and circumstancing by propertydate versioning and branching best practices<
Strong Agile delivery story slicing acceptance criteria definition of done and demo readiness Niceto Have NBA surfaces from CDH in CSR desktop simple strategies for service recommendations NLP model lifecycle for Email Bot training data testing drift checks confidence thresholds and fallback flows CTI integrations

IVR handoff patterns for screenpop and case context Dev Ops exposure Deployment Manager Git branchingmerge discipline product packaging Certifications Mandatory Pega CSSA Preferred Badges in Customer Service Digital Messaging PDC GenAI Amsterdam0 - 0 Years
10R30-Jan-2026

NACTIVE
1435882 Mandatory Skills :
Pega SSA