Retail Store Lead & Customer Experience Coach

• Take the lead at the center of where it all happens – our retail stores.

• Oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology.

• Partner with a store manager to oversee all aspects involved in the daily operation of a retail store.

• Assist with merchandising and product launches to help meet and exceed sales objectives.

• Ensure that customers are provided with an extraordinary experience with our products and services.

• Perform additional outreach and promotional activities, including off-site events as needed.

• Access to the latest tech and a company that believes in you provides growth in your career.

• Gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Requirements

• Excellent communication and leadership skills
• Three or more years of sales and/or customer experience in telecommunications or a related industry
• Prior management experience
• Well-developed planning, analytical and problem-solving skills
• Familiarity with wireless terminology, industry trends and AT&T mobility systems
• The ability to collaborate with key stakeholders on initiatives beyond store walls.
• Strategic perspective and the ability to champion change.
• Inspiring your team through high performance, collaboration, and teamwork
• Utilizing professional expertise to solve problems and analyze issues.
• Taking initiative and striving and creating results

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Hard Skills

• Sales Strategy
• Merchandising
• Analytical Skills
• Planning Skills
• Wireless Terminology
• AT&T Mobility Systems

Soft Skills

• Excellent Communication
• Collaboration
• Teamwork
• Initiative
• Inspiring Leadership