Sales & Customer Service Support Coordinator

purpose
: the sales & cs support coordinator plays a vital role in supporting the sales team and ensuring seamless operations by managing schedules, maintaining documentation, and facilitating communication. This position handles order processing, monitors team progress, and proactively proposes improvements. Additionally, the coordinator provides exceptional after-sales service support, manages financial and non-financial data, and contributes to promotional efforts.

to fulfill this position successfully, an individual must be able to perform each essential function satisfactorily.

essential functions:

• assist the sales team with troubleshooting customer orders, account statuses, and related issues.
• manage sales tracking tools and report critical information.
• stay informed about new product launches and features to ensure the team’s readiness.
• process orders from initial entry to pulling inventory and logistical coordination with accuracy and timeliness.
• provide after-sales support and respond to customer issues/inquiries.
• inform clients of delays or unforeseen issues.
• review pending orders and customer requests to uphold service standards.

project coordination:

• support promotional materials and events.
• support trade show preparations and customer meetings.
• commercial: coordinate with sales to review, approve, update quotes including sketches. Verify approval requirements are met before submission.

data management:

• enter and manage data in internal software systems such as plex, service bench and freshdesk.
• monitor inventory levels and key account vendor deliveries.
• process routine sales and customer reports.
• research and analyze data to support sales strategies.

administrative support:

• draft and maintain policy documents, user guides, and correspondence.
• maintain and update project schedules and plans within shared calendars.
• provide administrative assistance to ensure appropriate kpi tracking.

other responsibilities:

• foster collaboration with cross‑functional teams to resolve challenges.
• perform other duties as assigned.

minimum qualifications: the requirements listed below are representative of the knowledge, skill, and ability necessary to perform the essential functions of the position successfully.

education & experience:

• bachelor’s degree in business, marketing, or a related field (or equivalent professional experience).
• minimum of two years of experience in customer service or inside sales.
• experience in housewares retail is preferred but not required.
• demonstrated administrative and organizational expertise.

communication skills:

• strong verbal and written communication skills.
• effective interpersonal skills to engage with diverse stakeholders.
• proven ability to deliver excellent customer service and problem resolution.

knowledge, skills, and abilities:

• proficiency in microsoft office suite, particularly excel.
• experience with erp/mrp software, such as plex or jd edwards, is an advantage.
• strong analytical and multitasking abilities.
• highly organized with the ability to manage multiple priorities.
• adept at conveying information clearly and concisely.
• this role involves working in a fast‑paced, collaborative environment where effective communication and organizational skills are essential.

$24 to $26 per hour, doe

equal opportunity employer
this employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the know your rights notice from the department of labor.