Program Manager II

Program Manager II

Remote

Contract

You support the Lighthouse program, a strategic customer engagement and co-creation initiative for our client. You serve as the operational backbone, managing customer engagements, executive meetings, program documentation, data, reporting, and follow-up activities. You are highly organized, proactive, and comfortable interacting directly with senior executives and external customers. You independently handle multiple priorities in a fast-paced enterprise environment.

• Own the master calendar for customer engagements, coordinating schedules across customers, executives, and internal stakeholders.
• Manage complex, multi-party, multi-time-zone scheduling, prioritizing conflicts and escalating issues as needed.
• Maintain customer engagement records, program documentation, meeting materials, customer profiles, agendas, lookbooks, decks, and other artifacts.
• Organize and manage program information within Google Drive using standardized processes and documentation standards.
• Track customer activity, engagement history, program status, outstanding action items, and follow-up activities.
• Prepare executive briefing materials by gathering relevant customer and program context, presenting it clearly and concisely.
• Draft and update customer-facing and executive-facing communications and materials.
• Compile information from Slack, email, calendars, customer conversations, CRM systems, and other sources into recurring leadership reports.
• Support recurring program reporting, metrics, and operational dashboards to provide visibility into program health and customer engagement.
• Ensure customer engagements are documented properly from preparation through meeting completion and follow-up.
• Maintain accurate and current customer information, engagement records, and program status within CRM and related systems.
• Monitor data for completeness, consistency, and accuracy; resolve data quality issues promptly.
• Establish scalable processes for managing customer and program information as the program grows.
• Independently manage assigned projects and operational improvement initiatives.
• Coordinate stakeholders across multiple teams, tracking deliverables, milestones, dependencies, and action items.
• Identify blockers, elevate issues, and drive stakeholders toward completion.
• Develop solutions for workflow gaps or inefficiencies without waiting for detailed instructions.
• Improve processes through documentation, automation, AI tools, and operational best practices.

• 5+ years of relevant experience in program operations, project management, business operations, executive operations, or customer engagement.
• Extensive experience within enterprise technology environments.
• Previous experience in an enterprise technology or SaaS organization preferred.
• Strong experience managing complex workflows and priorities with limited oversight.
• Experience supporting and communicating directly with senior executives and external customers.
• Strong calendar and scheduling management skills, including coordination across multiple stakeholders and time zones.
• Experience with CRM platforms and maintaining accurate customer and engagement data.
• Strong experience with Google Workspace, especially Calendar, Drive, Docs, and Sheets.
• Experience using Slack, Zoom, and related collaboration tools.
• Experience preparing executive reports, presentations, briefing materials, and customer communications.
• Strong written and verbal communication skills.
• Exceptional attention to detail and accuracy while operating at pace.
• Ability to prioritize work, manage weekly deliverables, and elevate blockers appropriately.
• Good judgment to triage, prioritize, and elevate issues.
• Ability to manage recurring reporting and metrics…