Forward Deployed Solution Strategist; Canada)

About the Company

Why We Built Lyric:
Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI  current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is...until now.

Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more,
  plus
• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

We're building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit West Rock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can't wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

Lyric is hiring a Forward Deployed Solution Strategist within its Customer Success organization to drive adoption, retention, and expansion across some of our most strategic customer relationships. This is a Director-level, customer-facing role that blends deep supply chain expertise, strong technical fluency, and exceptional relationship-building to navigate customer organizations.

As a Forward Deployed Solution Strategist, you are both core strategic advisor and business partner to Lyric's enterprise customers. Lyric Studio is a platform built to "start anywhere, scale everywhere" with the vision to transform all parts of supply chain operations. We call this lighting up the supply chain decision mesh. The Forward Deployed Solution Strategist (FDSS) plays a key role in shaping how customers realize value from their partnership with Lyric and expand into new parts of the decision mesh.

The ideal candidate is T-shaped, capable of engaging broadly across business and technical topics, and brings deep expertise in one of three areas: advanced modeling, operational planning, or AI and machine learning-driven prediction use cases.

This role requires agility, strong executive presence, and the ability to thrive in a fast-moving environment.

• Own the strategic success of Lyric's largest enterprise accounts, serving as the primary customer lead and coordinating cross-functional teams to drive adoption, retention, and measurable value.
• Lead Quarterly Success Reviews, governance sessions, and executive engagements that align customer stakeholders on account goals, business impact, and the product/platform roadmap.
• Embed deeply within customer organizations to understand their operational challenges, supply chain processes, and internal capabilities — translating that knowledge into actionable solution strategies across scenario modeling and network analysis, operational planning and fulfillment, or AI/ML-powered use cases.
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