Curative Specialist

Overview

Provide Nationwide title services. Support real estate transactions by searching public records and examining titles for properties to determine the legal condition of property title. Handle internal and external inquiries related to moderately complex processes and transactions. Monitor messages and questions received via centralized inbox, systematic work queues, or phone, respond to moderately complex inquiries, and escalate more complex issues.

• Provide Nationwide title services.
• Support real estate transactions by searching public records and examining titles for properties to determine the legal condition of property title.
• Handle internal and external inquiries related to moderately complex processes and transactions.
• Monitor messages and questions received via centralized inbox, systematic work queues, or phone, respond to moderately complex inquiries, and escalate more complex issues.
• Coordinate the preparation for certain Title documents, primarily affidavits.
• Review and collect all required documentation and required forms for closing.
• Act as a liaison between internal and external parties to ensure requests are effectively resolved.
• Enter detailed and accurate notes into appropriate systems and file documents according to standard procedures.
• Work with internal and external parties to effectively resolve issues.
• Follow up on any delays in inquiry answers and update the status in the systems.
• Maintain a high level of customer service through proactive communication with internal and external customers and business partners.
• Update management on trends, issues, or problems that may impact the business or clients.
• Communicate any requirements to clients and exercise good judgment in the enforcement or exception to policies.
• Enhance the quality of customer service for the benefit of the company and the customer.
• Perform other duties as assigned by management.

• Lien clearing and title resolution experience.
• Computer proficiency including high comfort with Microsoft Office products.
• Strong analytical and judgment skills.
• Previous Curative experience including strong knowledge of title and mortgage documents.
• Excellent professional written and verbal communication skills.
• Proven track record of strong quality and productivity.
• Demonstrated flexibility and adaptability to changing tasks, organization, and self-motivation.
• Ability to work in a fast-paced, high-volume environment while maintaining attention to detail.
• Must be able to work quickly and independently.
• Demonstrated Customer Service skills.
• Minimum 2 years title company experience.
• Experience in a multi-state operation.
• Ability to multitask.
• Commitment to teamwork.
• Strong ability to provide information and direction to production associates.

• Provide Nationwide title services.
• Support real estate transactions by searching public records and examining titles for properties to determine the legal condition of property title.
• Handle internal and external inquiries related to moderately complex processes and transactions.
• Monitor messages and questions received via centralized inbox, systematic work queues, or phone, respond to moderately complex inquiries, and escalate more complex issues.
• Coordinate the preparation for certain Title documents, primarily affidavits.
• Review and collect all required documentation and required forms for closing.
• Act as a liaison between internal and external parties to ensure requests are effectively resolved.
• Enter detailed and accurate notes into appropriate systems and file documents according to standard procedures.
• Work with internal and external parties to effectively resolve issues.
• Follow up on any delays in inquiry answers and update the status in the systems.
• Maintain a high level of customer service through proactive communication with internal and external customers and business partners.
• Update management on trends, issues, or problems that may impact the business or clients.
• Communicate any requirements to clients and exercise good judgment in the enforcement or exception to policies.
• Enhance the quality of customer service for the benefit of the company and the customer.
• Perform other duties as assigned by management.

• Salary Type:
  Hourly
• Salary Min: $24
• Salary Max: $26
• Currency Type: USD