Collections Specialist; Auto Finance​/Customer Service​/Bilingual

Collections Specialist – Auto Finance

The Collections Specialist is responsible for contacting customers with delinquent auto loan accounts to secure payments, payment commitments, or repayment plans. This position combines customer service, negotiation, and compliance-focused collections work while ensuring a positive customer experience.

The ideal candidate is professional, detail-oriented, and comfortable handling high-volume inbound and outbound calls while meeting performance goals.

• Make inbound and outbound collection calls regarding delinquent auto loan accounts
• Communicate with customers via phone, email, and written correspondence
• Secure payments, payment promises, or establish repayment plans
• Provide professional and empathetic customer service in a collection's environment
• Review, process, and document account adjustments and updates
• Resolve payment discrepancies, disputes, and short payments
• Maintain accurate records of all customer interactions and collection activity
• Follow all state and federal debt collection laws (FDCPA) and company policies
• Manage an assigned portfolio of customer accounts
• Meet or exceed individual and team collections performance metrics
• Escalate accounts to supervisors or management when appropriate
• Perform additional duties as assigned

• High school diploma or equivalent
• Previous experience in collections, customer service, call center, loan servicing, or sales preferred but we will teach the right candidate
• Strong verbal and written communication skills
• Excellent time management and multitasking abilities
• Strong attention to detail and documentation accuracy
• Ability to negotiate and problem-solve effectively
• Computer proficiency, including Microsoft Office and account management systems
• Ability to work in a fast-paced, metric-driven collections department
• Ability to listen, speak, and enter data simultaneously
• Bilingual English/Spanish preferred (may be required based on business needs)

• Competitive hourly pay: $21 – $25/hour
• 401(k) with company match
• Medical, dental, and vision insurance
• Optional life insurance
• Paid holidays
• Paid vacation and sick time
• Opportunities for internal promotion and career advancement

Lobel Financial is a nationwide auto finance company specializing in the servicing of prime and sub-prime auto loans. Headquartered in Southern California, Lobel is known for its stable work environment, positive culture, and employee development opportunities.

Lobel Financial is an Equal Opportunity Employer.