Financial Services Representative II

**** Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.
******** Together, there’s no stopping you!****##
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* Job Title:

** Financial Services Representative II## ##
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* Job Description:

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* Summary:

** Financial Services Representative II serves as the bank’s more experienced front-line customer service associate and is responsible for creating a welcoming environment and good impression for our customers. Key job functions include account and service origination, backing up for the teller line, as well as responding to customer inquiries by telephone and in person.
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* Essential Duties and Responsibilities:

*** Serves customers in opening new accounts for commercial and consumer clients.  Have knowledge of bank products in order to make recommendations on products and services based on customer needs. Contact new clients for onboarding activities. Process consumer loan applications and closings and NMLS license for consumer real estate loans, in applicable markets.
* As back up for the teller line, be able to perform all teller duties including all client transactions, maintaining and balancing a cash drawer.  Have knowledge of the ATM, Vault, Coin & Cash and GL Accounts to be balanced daily.  Have knowledge of all dual control procedures.
* Serves as a team member to accomplish company objectives and lobby and personal goals. As the experienced banker, this individual would be expected to work closely with the Treasury Management Representative and the Relationship Managers to develop stronger client relationships.
* Provides customer service for lobby and phone requests. Research and resolve client problems, acting as the customer liaison between other bank departments.  Follow-up with clients to assure resolution.
* Actively participates in training programs to maintain and acquire additional job knowledge and skills.
* Complies with all department and company policies, procedures, audit guidelines, and regulations.
* Assists in opening and closing the branch, following procedures set by corporate security.
* Must be willing to travel up to 10% of the time to help cover other local branches
* Other duties as required.
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* Qualifications:

*** Excellent interpersonal, customer service, and sales skills.
* Present professional appearance and demeanor including excellent phone etiquette.
* Strong work ethic with the ability to think through and rationalize decisions.
* Team-oriented, possess a positive attitude and works well with others.  Demonstrates diversity, flexibility, and commitment.
* Strong oral and written communication skills.
* Represent the bank in a manner that maintains the highest level of confidentiality with all information obtained.
* Organizational skills, detail-oriented with the ability to establish priorities and to complete forms and handle transactions with a high degree of accuracy.  Must be able to handle multiple tasks and work independently.
* Familiar with a variety of account ownerships, both personal and business, to effectively assist customers’ needs in opening accounts and obtaining required documentation.
* Familiar with consumer loan applications, products, and process if applicable.
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* Supervisory Responsibilities:

*** None
* * Education and/or

Experience:

*** High School diploma or equivalent
* Associates degree in business related field or two years related experience
* Minimum of two years banking experience required
* Experience working in an environment with individual and team goals preferred
* Customer service experience required
** Computer and Software

Skills:

*** Skilled in operation of a personal computer, including Microsoft Word and Excel.
* Google Suite
* IBS* Salesforce
** Certificates, Licenses and Registrations:
*** Notary License as needed by the branch
** COMPENSATION
* *** Salary Range: $22.73 - $27.27 per hour. Amount is based on relevant experience, skills, and competencies.
***** Equal Opportunity Statement:
*** Enterprise Bank & Trust is committed to helping individuals…