Customer Service Specialist II

Republic Services -  - Responsibilities:
Respond in a timely and accurate manner to routine customer service calls ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.;
Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple to moderately complex issues including contractual obligations, billing questions, service cancellations, price increases and equipment issues.;
Return all internal and external calls, emails and faxes in a timely manner to ensure that customers concerns are understood, addressed and resolved in an efficient and complete manner as possible.;
Receive and review individual performance metric reports and action plan with manager to understand individual performance.;
Enter service data into computer for billing and scheduling purposes.