Inside Sales Support Specialist

Inside Sales Support Specialist

Superior Service, a Smart Care Solutions company.

Pay Range: $28-32

Hr.

• Field incoming calls, emails, and inquiries from new and existing customers regarding service offerings, account support, and program information.
• Provide pricing information, service program details, proposal support, and sales-related documentation to customers and sales representatives.
• Assist with customer onboarding activities, including vendor portal registrations, customer setup, and collection of required documentation.
• Track, administer, and maintain customer contracts throughout the review, approval, and execution process.
• Coordinate Certificate of Insurance (COI) requests and manage related compliance documentation.
• Support Outside Sales Representatives with account management activities, customer follow‑up, and sales administration.
• Assist in resolving customer inquiries, service concerns, and escalated issues by coordinating with appropriate internal teams.
• Support District Managers with customer‑facing service management activities and ongoing client communications.
• Maintain accurate customer records, pricing data, contract files, and account documentation within company systems.
• Coordinate with service, operations, finance, and administrative teams to ensure customer requests are addressed promptly and accurately.
• Monitor and follow up on outstanding customer requests to ensure timely resolution and customer satisfaction.
• Perform any other duties assigned by manager(s).
• Participate in and lead training for career development, safety, and maintaining required certifications.
• Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs.

• Perform all duties with integrity, safety, and a professional mentality.
• Promote a positive and inclusive work/team environment.
• Communicate all program deficiencies and improvements.
• Report all non‑conforming work.
• Ensure effective communication.
• Demonstrate discretion, confidentiality, and good judgment when dealing with sensitive company, personnel, and client information.
• Foster collaboration and communication.

• High School Diploma or equivalent required.
• Associate's degree in Business Administration, Sales, Marketing, Communications, or related field preferred.

• 3+ years of customer service, sales support, account management, or administrative support experience required.
• Experience supporting sales teams, service operations, or customer account management preferred.
• Experience with in HVAC, mechanical services, facilities services, construction, or related service industries preferred.

• Proficient with Google and Microsoft Office Suite products (Excel, PowerPoint, Word, Outlook).
• Experience with CRM, service management, or customer relationship management software preferred.
• Experience with Workday preferred.

• Valid driver's license preferred.

• Excellent customer service, organizational, and communication skills.
• Strong administrative, multitasking, and time management abilities.
• Ability to interface with cross‑functional teams and all levels of personnel/management.
• Strong problem‑solving and analytical skills.
• Ability to work independently while managing multiple priorities in a fast‑paced environment.
• Effective verbal and written communication skills.
• Professional and solution‑oriented approach when interacting with customers and internal teams.
• Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment.
• Strong attention to detail and follow‑through.

• Prolonged periods of sitting while performing computer‑based work (typically 6‑8 hours per day).
• Frequent use of hands and fingers for typing, data entry, and operating computer systems and standard office equipment.
• Occasional standing, walking, bending, reaching, and stooping within an office environment.
• Ability to lift, carry, push, or pull office materials and equipment up to approximately 10‑15 pounds.
• Adequ…