Head of Client & Retention
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-07-20
Listing for:
SSD Alarm
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM -
Management
Client Relationship Manager
Job Description & How to Apply Below
SSD Alarm in Anaheim, CA is seeking a Client Relations Manager to lead the Client Relations Department, driving a superior customer experience from onboarding through renewal and sustaining retention and recurring revenue growth.
The role requires building a high-performing team, owning key KPIs, and coordinating with Monitoring, Field Service, Sales, and Billing to resolve cross-department issues. A proven track record in customer service leadership and CRM/reporting proficiency is essential.
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