Japanese Bilingual Account Specialist ​/ Customer Service

Japanese Bilingual Account Specialist / Customer Service

Location:

Compton, CA

Job Type: Full-Time

Salary: $43,000–$45,000 annually (DOE)

We are expanding our team due to continued business growth and are looking for a motivated Japanese Bilingual Account Specialist / Customer Service Representative. This is an excellent opportunity for candidates who enjoy customer service, logistics, and operations while building a long‑term career in the logistics industry.

• Fast‑growing and stable Japanese logistics company
• Excellent opportunities for career growth and promotion
• Comprehensive training provided
• Opportunity to develop logistics, operations, and customer service skills
• We welcome candidates who enjoy improving processes and utilizing technology

• Manage assigned customer accounts
• Provide customer service in Japanese and English
• Coordinate shipments with vendors and carriers
• Communicate with the Japan headquarters
• Process shipping and receiving orders
• Prepare shipping documentation
• Monitor inventory movements
• Update operational data and internal systems
• Support warehouse operations as needed
• Perform picking, packing, labeling, and inventory‑related tasks during training and when operationally required
• Identify opportunities to improve operational efficiency

• Professional‑level Japanese language proficiency
• Basic English communication skills
• Basic to intermediate Excel skills
• Experience using Excel functions such as SUMIFS, VLOOKUP, XLOOKUP, and Pivot Table is highly preferred
• Customer service, logistics, warehouse, or administrative experience is a plus
• Ability to lift up to 20 lbs when necessary
• Willingness to work occasional overtime during peak seasons

Monday–Friday 8:30 AM–5:30 PM

Annual Salary: $43,000–$45,000 (DOE)

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Career growth opportunities
• Ongoing training and professional development