Strategic Customer Success Manager - Renewals & Upsell
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-07-31
Listing for:
Promera
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager
Job Description & How to Apply Below
Promera is seeking a Customer Support Manager to maintain and expand client relationships, focusing on contract renewals and upsell opportunities. You will serve as a subject matter expert, learning about facilities, service history, and client needs to deliver world-class service and grow the book of business.
You’ll manage scheduling, renewals, and cross-functional collaboration with regional operations to ensure revenue targets and high customer satisfaction across a $1–$2M portfolio.
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