BYRAM Healthcare Customer Service Representative

• Bilingual in Spanish/English- preferred

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated hourly range for this position is $20 - $25 p/hour

This position is remote but the training will be on-site, and the schedule would be M-F 8.30-5 PT

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

• Answer high-volume inbound customer calls via an automated phone system
• Make outbound calls to patients, referrals, and sales as needed
• Utilize resources to troubleshoot and resolve patient issues
• Use full product knowledge of at least two Byram therapies to service patients
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Perform other duties as required

We are looking for candidate to be in our Bothell office. This is an onsite position.

• High School Diploma or equivalent required
• Customer service experience required
• Bilingual in Spanish/English- preferred

• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn Byram products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

#Accendra Health

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

#Accendra Health