Operations Associate

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To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Operations Associate

The starting hourly rate for this position is $19.50 per hour.

The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, and skate guard during public sessions.

The Operations Associate will be assigned to one or more of the following skill areas:

Front Desk/Reception:

Communicate rink program information to Guests

Operate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activities

Coordinate locker room check-in and check-out procedures

Greet and assist Guests throughout the facility

Answer the telephone in a cheerful, courteous, and timely manner

Skate Counter:

Efficiently distribute skates and assist Guests in proper skate size selection.

Manage customer flow, including timeliness of service and line flow

Collect, inspect, and properly store skates in the correct location

Sharpen/maintain rental skates for quality performance/presentation

Snack Bar (Not at Great Park Ice):

Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation

Efficiently and accurately perform daily cash-handling activities

Skillfully operate food and beverage equipment machines and prepares product in a proficient manner

Manage customer flow, including timeliness of service and line flow

Skate Guard:

Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas

Monitor rink conditions; remove debris from rink surface

Must be able to skate for up to 2 hours or willing to learn to skate

Maintain an encouraging and attentive demeanor throughout the session

Monitor the safety of skaters, including proper usage of skates and other equipment

Efficiently and accurately perform scorekeeping duties

Communicate effectively with referees in fast-paced, dynamic environment

Party Host:

Set up and decorate the party room prior to guest s arrival

Set up appropriate facility signage

Maintain a positive and attentive demeanor throughout the party

Provide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skate

All above areas are responsible for:

Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate Associate

Demonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest Service

Adhering to First Aid and emergency guidelines and procedures

Being alert to and communicating safety/security problems to Shift Manager in a timely manner

Adhering to manufacturer s specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests

Maintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices

Assisting in annual maintenance projects

Periodically, efficiently performing clerical activities

Maintaining a professional and organized demeanor when dealing with both internal and external Guests

Providing services as required for special events, tournaments, and competitions

Performing various tasks as necessitated by Guest Service or facility requirements

Adhering to all Rinks policies and procedures

Must be 16 years of age or older

Is a highly motivated self-starter who is service minded, enthusiastic, and energetic

Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment

Possesses strong interpersonal and communication skills

Consistently maintains a pleasant, professional, and approachable style

Thrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalities

Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)

Meet minimum reading, writing, and mathematical requirements where necessary