Maintenance, Customer Service Rep

Job Type Customer service plus operations

Description

• Location:
  
  City of Anaheim
• Pay Rate: $18/hr
• Must be able to work weekends

Maintenance is responsible for ensuring garages and surface lots are maintained and cleaned on a daily basis. Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.

Principal Job Duties:

• Ensure garages and surface lots are maintained and cleaned on a daily basis. Cleaning.
• Responsible for general light maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, painting etc.
• Assist with snow removal and management of winter upkeep (managing sidewalks and garages).
• May need to operate garage/floor sweeper and scrubber to ensure floors are clean and safe.
• Responsible for ensuring all daily duties on maintenance checklist are completed efficiently and timely.
• Greet customers using name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Provide vehicle assistance to customers in garages and surface lots.
• Assist customers as needed over intercom system, in lobbies, lanes, and in the parking office.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist with cashiering functions as needed.
• Perform other duties as assigned.

Education:

• High school diploma or GED preferred but not required.

Experience:

• Experience with general facility maintenance required.
• Experience in customer relations.
• Cleaning experience along with outdoor housekeeping.
• Parking industry experience is preferred but not required.
• May need a valid driver’s license and be able to operate Maintenance vehicles.

Skills:

• Ability to communicate professionally and effectively.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to work unsupervised.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Demonstrates a sense of urgency and timeliness.
• Excellent team building and interpersonal skills.
• Janitorial, laborer, housekeeping, cleaning, maintenance, porter experience is preferred.

Physical Demands:

• Ability to lift, push and pull at least 30 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Ability to operate machinery including a golf cart.
• Ability to work outside in varying weather conditions (heat, rain, cold).

Requirements:

• High school diploma or GED Preferred
• Strong Customer service experience preferred
• Parking and/or hospitality industry experience is preferred but not required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:
Non-Exempt;
Non Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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