Dispatcher​/ Customer Service Representative (CSR

Join the Mr. Rooter Plumbing Team!

Are you organized, customer-focused, and thrive in a fast-paced environment? Mr. Rooter Plumbing is looking for a dependable and motivated Dispatcher / Customer Service Representative (CSR) to join our growing team!

This role is essential to the success of our daily operations by providing excellent customer service, managing technician schedules, coordinating service calls, and ensuring smooth communication between customers and field technicians.

If you are detail-oriented, professional, and enjoy helping people, we would love to meet you!

Competitive hourly pay based on experience, skill level, and qualifications.

• Answer incoming customer calls professionally and courteously.
• Schedule plumbing service appointments and maintain technician calendars.
• Dispatch technicians efficiently based on availability, location, and urgency of calls.
• Communicate job details clearly to technicians and customers.
• Follow up with customers regarding appointments, estimates, and completed work.
• Maintain accurate customer records, job notes, invoices, and documentation.
• Assist with rescheduling, emergency requests, and routing changes as needed.
• Monitor technician progress throughout the day and adjust schedules accordingly.
• Support office operations and administrative tasks when necessary.
• Deliver exceptional customer service and maintain a positive, professional attitude.

• Previous dispatching, customer service, call center, or office experience preferred
• Strong communication and multitasking skills
• CSR/ Dispatching Plumbing experience a plus!
• Excellent organizational and time management abilities
• Ability to remain calm and professional in a fast-paced environment
• Comfortable using computers, scheduling software, and multiple phone systems
• Strong problem-solving and customer service skills
• Dependable, detail-oriented, and team-focused
• Plumbing or home service industry experience is a plus

What We Offer:

• Professional advancement through sponsored training and continuous development
• Health & wellness package including medical, dental, vision, short-term disability, and life coverage
• Flexible scheduling options
• Every Other Weekend Off
• Closed Sundays
• Stable, year-round work
• Company-wide family events and team celebrations
• Supportive team environment and growth opportunities