Auto Finance Collections Specialist

Lobel Financial is seeking a 30+ days
Collections Specialist to join our growing auto finance collections team
. This is an excellent opportunity for candidates with experience in collections, customer service, call center operations, or loan servicing who are looking to build a long-term career in a fast-paced, team-oriented environment.

As one of the top 20 auto finance companies in the U.S., Lobel Financial offers competitive compensation, strong benefits, work-life balance, and meaningful opportunities for growth and advancement.

The 30+ days
Collections Specialist is responsible for contacting customers with delinquent auto loan accounts to secure payments, obtain payment commitments, and establish repayment arrangements. This role combines customer service, negotiation, and compliance-focused collections practices while maintaining a professional and positive customer experience.

The ideal candidate is professional, detail-oriented, and confident handling a high volume of inbound and outbound calls while delivering excellent service and meeting performance goals.

In this role, you will connect with customers regarding delinquent auto loan accounts
, secure payments or payment commitments, and help establish repayment arrangements. You will communicate with customers by phone, email, and written correspondence, resolve payment discrepancies and disputes, document account activity accurately, and provide professional, empathetic service throughout the collections process. You will also manage an assigned portfolio, follow all state and federal debt collection laws (FDCPA) and company policies, meet performance metrics, and elevate accounts when needed.

The ideal candidate has a high school diploma or equivalent and brings experience in collections, customer service, call center operations, loan servicing, or sales
, although we also welcome candidates with transferable skills and a strong willingness to learn. Success in this role requires strong communication, time management, multitasking, attention to detail, and problem‑solving skills, along with comfort using Microsoft Office and account management systems. Candidates should be able to thrive in a fast‑paced, metric‑driven collections environment
, manage multiple tasks efficiently, and, when applicable, communicate effectively in both English and Spanish.

• Competitive hourly pay: $21 - $25/hour
• 401(k) with company match
• Medical, dental, and vision insurance
• Optional life insurance
• Paid holidays
• Paid vacation and sick time
• Opportunities for internal promotion and career advancement