Senior Real Estate Loan Servicing Specialist

Description

The Senior Real Estate Loan Servicing Specialist works with Members to help them with their financial difficulties and analyzes each individual member collection situation to ensure benefit to both the Member and the credit union. In addition, is responsible for the entire foreclosure process including dispositioning OREO’s. This role will play a major part on the merger team and possesses the skill set to solve complex issues in innovative ways.

Business

Hours:

Monday – Friday 9:00 a.m. – 6:00 p.m.*

* Based upon business needs, our positions may require working flexible hours.

This position is based in Anaheim Hills CA with the opportunity to work on a hybrid-remote schedule which consists of 2 days in-office and 3 days working remote from home.

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other!

In 2026, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our third consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement.

The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, please submit your application today!

• High School Diploma or equivalent.
• 5+ years of mortgage servicing experience (Foreclosure, short sales, deeds in lieu, etc.)
• 3+ years' experience in collecting bad debts.
• Experience conducting collection efforts on multiple loan products through all delinquency ranges and online collection system.
• Working knowledge of bankruptcy proceedings.

• Associate degree or equivalent.
• 4+ years collections experience.
• 2+ years prior credit union experience.

• Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, SharePoint, etc.).
• Excellent oral and written communication, human relations and negotiating skill.
• Working knowledge of credit and collection laws and regulations.
• Demonstrated skills in collection, skip tracing, small claims, and bankcard and repossession skills.
• Extensive knowledge of mortgage servicing including foreclosure, short sales, and deeds in lieu.
• Extensive knowledge and experience with manual and dialer collection call center environments.
• Thorough grasp of pre-charge off and charge off recovery methods.

• Makes collection phone calls, counsels Members with credit problems to help manage their debt, documentation, sending letters to delinquent accounts and following up within the assigned queues.
• Compiles all documents to support the decision, gain approvals, and initiation action for eviction, short sale, foreclosure, or deed in lieu.
• Compiles all documents to support the decision, gain approvals, and initiation action for forbearances, repayment plans and loan modifications.
• Mails and follow up on all required notices regarding, eviction, short sale, foreclosure, deed in lieu, or modification.
• Works with appropriate parties to resolve issues that may arise during the final phases of a sale in short sales, foreclosure auctions, and OREOs.
• Liaison between third party mortgage servicing company and CU SoCal.
• Files any/all claims within the applicable times, termination, and release of deed of trust, handles subordination requests, packages, and agreements.
• Reviews delinquent property tax reports and works with Members to ensure timely resolution.
• Receives, provides, and applies payoffs regarding consumer loan leases, 2nd TDs, HELOCs and 1st TDs in Symitar.
• Updates the Credit Bureau utilizing the…