Community Lending Officer - Harbor Chapman

Job Description

This role is responsible for managing the end‑to‑end consumer mortgage referral requests primarily for Low to Moderate Income (LMI) clients in underserved markets. Key responsibilities include connecting with internal and external centers of influence (financial center partners, realtors, etc.) to originate mortgage transactions, identifying relationship deepening opportunities with clients, and facilitating the loan process from application to close. Job expectations also involve providing home buyer education via workshops and contacting clients and partners virtually or in‑person.

The position may be responsible for the provision of residential mortgage loans and is therefore subject to SAFE Act registration requirements; employees must register, complete a SAFE Act background check, and maintain good standing in the federal registry or face disciplinary action up to termination.

• Originates loans from multiple internal and external referral sources.
• Understands local affordable housing markets and housing assistance programs, providing thoughtful lending solutions and guidance to low‑to‑moderate income and first‑time home buyers.
• Achieves production goals as defined by the business.
• Maintains a quality network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities.
• Provides exceptional customer service, maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements.
• Conducts monthly Home Buyer Workshops and business‑development meetings.

• 2+ years of experience in loan originations and/or home buyer education.
• Knowledge of conventional and/or government guidelines as well as affordable mortgage products and programs.
• Knowledge of processing, underwriting, and/or closing procedures and federal lending regulations governing real estate lending.
• Ability to organize and deliver Home Buyer Workshop presentations.
• Strong written and verbal communication skills.
• Self‑motivated and highly organized, with the ability to prioritize multiple competing tasks.

• Familiarity with FHA and HUD guidelines.
• Knowledge of community housing counseling agencies.
• Understanding of local competition product offerings and real estate market dynamics.
• Strong computer skills, including Microsoft applications and experience using laptop technology for client communication (rate, credit and loan status information).
• Solid time‑management skills and ability to perform multiple tasks simultaneously.
• Effective interpersonal skills and ability to communicate clearly across a variety of audiences.
• Ability to analyze complex financial data and provide appropriate financial solutions.

• Client Management
• Customer and Client Focus
• Loan Structuring
• Oral Communications
• Referral Management
• Credit Documentation Requirements
• Learning Delivery
• Presentation Skills
• Prospecting
• Written Communications
• Active Listening
• Business Development
• Credit and Risk Assessment
• Data Collection and Entry
• Pipeline Management

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America)

40

US - CA - Anaheim, 2260 S Harbor Blvd, HARBOR-CHAPMAN BC (CA7149)

Hourly rate $28.33 – $33.74, based on experience, education and skill set. Eligible for a formulaic incentive plan.

Industry‑leading benefits, paid time off, and resources to support physical, emotional, and financial well‑being. This role is benefits eligible.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position:
Credit Solutions Advisor II – FDIC, Safe Act/Loan Originators.