Police Dispatcher I​/Police Communications Operator

Police Dispatcher I / Police Communications Operator

Salary:
Police Dispatcher I: $38.23 – $46.47/hr ($79,518–$96,658 annually). Police Communications Operator: $30.34 – $38.72/hr ($63,107–$80,538 annually).

The Anaheim Police Department invites you to experience a challenging and rewarding career as Police Dispatcher I / Police Communications Operator. Committed to serving our community through teamwork and the constant pursuit of excellence, you will provide a high level of customer service, exercise independent judgment, and make sound decisions in emergency situations.

The ideal candidate will:

• Effectively communicate with, and elicit information from, distressed and irate callers and communicate emergency instructions over the telephone.
• Effectively use a wide variety of public safety codes and computer commands.
• Operate dispatch-related equipment quickly, accurately and, at times, concurrently.
• Understand and follow oral and written instructions, including department policies and procedures.
• Accurately spell and maintain complete files and records.
• Coordinate and relay emergency call information and assistance requests to other agencies, such as fire and police departments, utility companies, service agencies, and other inter‑agency departments.

The department has sole discretion to hire at the Police Dispatcher I or Police Communications Operator level based on experience and available vacancies.

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows:

Performing high-volume public contact work.

English usage and spelling; record keeping methods; principles of human relations; and basic safety precautions and procedures.

Learn the functions of the position; act quickly in an emergency and adopt an effective course of action; work under stress, dealing with emergency situations; speak clearly and concisely; listen to and record information clearly and accurately; remember numerous details; read, understand, and apply moderately difficult materials; understand and carry out oral and written instructions; operate a computer keyboard to enter, receive, and manipulate associated data;

type a minimum of 50 words per minute without errors; establish and maintain effective relationships with those contacted in the course of work.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows:

Prior experience that includes heavy public contact as a telephone operator, receptionist, police cadet, or related position, is required.

English usage and spelling, basic telephone procedures and techniques, and principles of effective verbal communication.

Type 50 net wpm quickly and accurately on a computer keyboard; write quickly and legibly; speak clearly and distinctly; remain calm in crises and high‑stress situations; solicit required information from callers; receive confidential information and maintain confidentiality; understand pertinent procedures and functions quickly and apply them without immediate supervision; establish and maintain effective relationships with those contacted in the course of work.

Exposure to high‑frequency noise.

Work is performed in an office environment utilizing modern office equipment and technology and may require sitting for prolonged periods of time using a computer. The incumbent stands, walks, and may twist, reach, bend, crouch and kneel. An incumbent must be able to meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed.

NOTE: Must be available to…