Catering and Events Coordinator - Hilton Anaheim

Catering and Events Coordinator - Hilton Anaheim

Job Number:

Hilton Anaheim, 777 Convention Way, Anaheim, 92802

The Hilton Anaheim is searching for their next Catering and Events Coordinator to join the team! If you have a passion for customer service and want to learn and grow in the hospitality industry this is the perfect opportunity!

The 1,574 room Hilton Anaheim is in the heart of California's famous Orange County, next to the Anaheim Convention Center and steps from the Disneyland Resort. Be part of a team that is ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use.

• 6 months or more in a customer service role
• Previous experience in a coordinator or administrative role
• Hotel and Food and Beverage experience are a plus!
• Excellent communication skills both written and verbal
• Tech savviness and computer literate with the ability to adapt to various software and processing programs
• Proven experience working in a collaborative environment with strong attention to detail

Schedule:

Typically, morning shifts starting around 8:30am

Pay Rate: starting at $26.00 - $28.50 DOE

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family (when you avg. 80+ hours a month)
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you will accrue up to 9 days/72 hours in your first year
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• Matching 401(k)
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through Daily Pay
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Complimentary meals in the cafeteria while on shift
• Commuter Benefit - Unlimited city and county public transit for only $18/mo.
• Employee discounted onsite parking for only $50/mo.

As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Events Managers.

• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate timely to internal and external clients via telephone, email, written documents, or in person.
• Handle phone calls, e‑mails and greet clients for Catering and Events in a professional, courteous manner.
• Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits.
• Create and communicate documents including but not limited to BEOs, group resumes, post‑event reports, menus, diagrams/floor plans.
• Work with affiliate groups.
• Assist clients and deliver on expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Make decisions and solve problems by analyzing and evaluating issues and determining the best solution for the client.
• Ensure high quality service by communicating and assisting others to understand the guest's needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

We look for demonstration of Hilton’s values:

• Hospitality - We’re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We’re leaders in our industry and in our communities.
• Teamwork - We’re team players in everything we do.
• Ownership - We’re the owners of our actions and decisions.
• Now - We…