Sales Coordinator at Springhill Suites - Fairfield Marriott

Job Details

Job Location:

Anaheim Resorts Suites - Anaheim, CA 92802

Position Type:
Full Time

Salary Range: $23.00 - $25.00 Hourly

Job Shift: Day

Position Summary. This position provides administrative, sales, catering, and event coordination support to the Vice President of Sales and Sales Manager for the dual-branded Spring Hill Suites and Fairfield Inn Anaheim.

• Supports the sales team with proposals, contracts, correspondence, reports, presentations, and client communications.
• Solicits and follows up with clients and prospects by phone, email, and in person to identify catering, social, group, and business opportunities.
• Maintains accurate prospect, account, group, catering, meeting, and activity information in sales systems and CRM platforms.
• Prepares catering proposals and agreements in accordance with hotel standards and client requirements.
• Coordinates booking details, including guest rooms, food and beverage, meeting space, room setups, audiovisual needs, billing arrangements, and special requests.
• Prepares and distributes Banquet Event Orders (BEOs) and communicates updates, revisions, and status changes to the appropriate hotel departments.
• Works with clients to obtain final event details and clearly communicates hotel policies, procedures, fees, and service expectations.
• Coordinates weekly BEO meetings and follows up on outstanding details to support successful event execution.
• Works closely with Operations, Front Desk, Reservations, Housekeeping, Food and Beverage, Accounting, and other departments to ensure proper client servicing.
• Oversees the setup and implementation of meetings and events, supporting a high-quality guest and client experience.
• Assists with client follow-up before, during, and after events to support satisfaction, repeat business, and continued relationships.
• Arranges billing requirements, including credit card guarantees, in accordance with hotel and Accounting policies.
• Maintains organized hard files and electronic records for new accounts and active business opportunities.
• Processes and distributes VIP amenities and other special client requests.
• Provides backup support to the Reservations team when needed, including accurately recording and relaying messages.
• Supports local sales efforts, including outreach to businesses and organizations, as requested.
• Performs other tasks and assignments as requested by management.

Other duties may be assigned.

• Strong organizational skills and the ability to manage multiple priorities, deadlines, and details simultaneously.
• Professional telephone manner and the ability to interact effectively with clients, guests, vendors, and hotel team members.
• Clear and effective verbal and written communication skills in English.
• Working knowledge of Microsoft Word, Excel, email, and sales systems or CRM platforms.
• Ability to prepare professional proposals, contracts, correspondence, and other business documents.
• Ability to communicate pertinent booking and event information accurately across hotel departments.
• Knowledge of meeting-room setups and audiovisual equipment; experience with lighting, sound, or other event technology is preferred.
• Ability to maintain composure, professionalism, and objectivity under pressure.
• Ability to maintain confidentiality of guest, client, financial, and hotel information.
• Professional appearance and conduct at all times while on duty.
• Regular attendance and flexibility to work schedules that support client needs and catering functions.
• Ability to use standard office equipment, including computers, telephones, copiers, and calculators.

• High school diploma or GED and six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Six months of experience in a hotel sales, catering, events, reservations, or similar role is preferred.
• Hospitality, customer service, or administrative experience is preferred.
• Ability to read and interpret documents, correspondence, and memos and communicate information verbally and in writing.
• Ability to effectively present information in one-on-one and group situations to guests, vendors, visitors, and employees.
• Ability to perform basic mathematical calculations using whole numbers, common fractions, and decimals, and to compute rate, ratio, and percent.
• A valid driver's license and reliable transportation may be required for local sales calls.