Front Desk Supervisor at Hyatt Place

Job Details:

Job Location:

Hyatt Place Anaheim - Anaheim, CA 92802, Salary Range: $22.00 - $23.00 Hourly, Job Shift: Any, Applicants should have a minimum of one year of experience in a hotel front office setting.

At Hyatt Place, we believe our guests choose us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

This position reports to the Assistant General Manager.

The Front Desk Supervisor at Hyatt Place holds a vital position within our hospitality team, ensuring that our guests receive an exceptional level of service from the moment they enter our doors. Central to our hotel's day-to-day operations, this role offers a dynamic combination of leadership and guest interaction responsibilities. In partnership with the Assistant General Manager, the Front Desk Supervisor oversees the front desk staff, ensuring that guest check-ins and check-outs are conducted smoothly, room reservations are efficiently managed, and all guest inquiries are addressed promptly and satisfactorily.

Additionally, this position is key in maintaining the operational and service standards of the front desk, including the management of room assignments and the facilitation of guest requests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Greet guests warmly upon their arrival, efficiently check them in, and provide immediate assistance with any questions or needs they may have, ensuring their experience is enhanced from the moment they step into Hyatt Place.
• Handle reservation tasks with precision, including booking, modifications, and cancellations, emphasizing meticulous attention to detail to guarantee a smooth and effortless process for our guests.
• Quickly and empathetically address and resolve any guest concerns, maintaining Hyatt'sreputation for service excellence by finding solutions that meet our high standards.
• Maintain up-to‑date knowledge of the hotel's amenities, services, and the local area's attractions to provide guests with valuable recommendations and information, enhancing their stay.
• Ensure the cleanliness and appeal of the lobby, front desk area, and other public spaces, creating a welcoming environment for everyone.
• Collaborate closely with the housekeeping and maintenance departments to promptly address any room or facility issues, ensuring guest comfort and satisfaction.
• Conduct all payment transactions with integrity, strictly following the hotels financial protocols to ensure honesty and trustworthiness in all financial interactions.
• Support the achievement of team goals by willingly taking on relevant tasks as needed, promoting a culture of teamwork and cooperation.

• Proven ability to interact positively with guests from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Requires a High School Diploma or equivalent education.
• At least one year of progressive experience in hospitality, particularly in guest services, with a preference for those familiar with the Hilton brand.
• Must have a strong focus on guest satisfaction, coupled with excellent professional demeanor and presentation skills.
• Possess a customer‑centric attitude with refined professional presentation skills.
• Key strengths should encompass high energy levels, a proactive attitude, strong communication abilities, a track record of providing outstanding customer…