Hospitality Service Associate - Courtyard Anaheim Marriott

Hospitality Service Ambassador

SUMMARY The Hospitality Service Ambassador is a multi-service role supporting primarily guest-facing services supporting common areas in a hotel and in partnership with multiple hotel departments. The Hospitality Services Ambassador can support the following functions including events & banquets (non F&B), resort guest services (pool, beach, golf), lobby and front desk, VIP club and restaurant (non F&B) based on hotel needs and requirements.

The Hospitality Services Ambassador impacts the guest experience and helps ensure a welcoming service experience from arrival through departure. All duties are to be performed in accordance with property policies, practices, and procedures.

• Greets guests within the lobby environment in a friendly manner, identifying needs and fulfilling appropriately.
• Assists visitors with directions, information and other inquiries in person and by phone where required.
• Practices proper client and/or Towne Park etiquette.
• Deliver messages, packages, food, and other items to guest rooms.
• Supporting special event/banquets, resort services (pool, beach, golf), VIP club support, restaurant host.
• Provides guests with information about meeting room amenities (including supplies and available electrical outlet and equipment) and/or amenities of the facility as well as main attractions in the area.
• Maintain and clean the designated lobby station and baggage carts.
• Keep lobby doors and windows clean of handprints when guest traffic is low.
• May support room service deliveries and support hotel restaurants with host and table busing duties, Ensures that guest and business confidentiality is always maintained.
• Communicate guest needs to corresponding departments.
• Report any incidents of guest dissatisfaction to the account manager so that corrective measures may be taken.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Additional duties as assigned.

• Education:
  
  High school diploma or general education degree (GED)
• Licensure, Certification, etc.:
  Must be at least 18 years of age and be able to pass a criminal background and drug screen
• Work Experience:
  
  One to three months related experience and/or training; OR equivalent combination of education and experience
• Knowledge:
  Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system
• Skills:
  
  Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write correspondence Ability to manage processes, analyze information, and problem solve. Strong verbal and written communication a must; reporting skills, administrative writing skills.
• Ability to work flexible hours, including evenings and weekends as needed
• Ability to work independently to effectively plan and set priorities to accomplish required tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. Working Environment The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

Evening, 4 hour shifts

The hourly base pay range for this position is $17 per hour…