IT Technician; M-F Temp

With a legacy spanning over 35 years, Harris Spice has been a trusted partner and leading supplier of high-quality spices, herbs, and innovative seasoning blends. With international facilities and a global supply chain, we proudly serve multiple channels of trade—including industrial bulk, food service, and retail. Our commitment to excellence, quality and consistency has earned us the trust of some of the nation’s largest and most recognized brands.

As Harris Spice continues to grow, we are dedicated to cultivating a dynamic, inclusive workplace where innovation thrives. We’re looking for diverse, talented individuals who are ready to grow with us and help strengthen a brand known for trust, quality, and bold flavor solutions.

The IT Technician provides daily end‑user support and ensures the smooth operation of technology systems across the organization. This role is responsible for handling support tickets, performing onsite and remote troubleshooting, maintaining hardware and software, and assisting with routine IT tasks. The IT Technician helps keep users productive by resolving technical issues quickly and efficiently, allowing the IT Lead to focus on backend systems, infrastructure projects, and strategic IT initiatives.

• Monitor and work tickets in the helpdesk system, providing timely updates and resolutions for end‑user issues.
• Provide daily technical support for onsite and remote users, including:
  • Windows login issues, password resets, profile problems
  • Email and Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint)
• Set up, image, and deploy Windows laptops and desktops, including installing required applications and following standard build procedures.
• Perform basic troubleshooting and triage for hardware and software issues on PCs, printers, and common onsite equipment, escalating to the Head of IT when appropriate.
• Assist with simple account and access tasks (e.g., disabling accounts, adding to groups, assigning licenses) using documented procedures.
• Document work clearly in tickets and keep asset information up to date.
• Perform routine checks on onsite equipment (e.g., printers, conference room gear, basic network closet checks under guidance).
• Other IT support tasks as assigned.
• Travel to and support nearby sites up to 20% of the time.
• Perform other duties as assigned by management to support departmental operations.
• This job description describes just some of the main duties, activities and responsibilities for the role which may change at any time with or without prior notice.

• Degree in Computer Science, Information Technology or a similar field.
• 1–2 years of hands‑on experience in an IT support, help desk, or desktop support role (can include internships or strong part‑time roles).
• Experience with Active Directory user and group management (e.g., disabling accounts, adding to groups) under supervision.
• Experience supporting Dell laptops/desktops and common business printers.
• Exposure to ticketing and remote support tools (e.g., Ninja One, similar RMM, or helpdesk systems).
• Experience in manufacturing, warehouse, or similar environment with onsite equipment is a plus.
• 2+ years of strong customer service and communication skills; able to work directly with non‑technical users in person and remotely.
• Practical experience troubleshooting Windows 10/11 endpoints (software installs, drivers, printers, network drives, common user issues).
• Experience working tickets in a helpdesk or ticketing system and following escalation procedures.
• Familiarity with Microsoft 365 in a business environment (Outlook, Teams, One Drive, Office apps).
• Basic understanding of networking concepts (LAN, Wi‑Fi, IP addressing, VPN) sufficient to troubleshoot simple connectivity issues.
• Reliable, organized, and able to follow standard procedures while asking for help when needed.

• Ability to occasionally lift and/or move items weighing up to 50 pounds.
• Frequent standing, walking, bending, twisting, stooping, grasping, reaching, climbing, and general movement throughout the facility/warehouse.
• Ability to sit, use hands and fingers,…