Desktop Support Specialist

Desktop Support Specialist Octagon Consulting LLC
• Anaheim, CA, US

JOB LOCATION:

Anaheim/Corona, CA

• Manage Help Desk requests, providing frontline support for all end‑user computing issues.
• Install and configure all end‑user Windows desktops and laptops, maintaining current corporate standards through repair and upgrade.
• Administer and maintain user accounts, security groups, and access permissions in Microsoft Active Directory, ensuring accurate provisioning, deprovisioning, and compliance with organization policies.
• Install and configure desktops, laptops, printers, and other end‑user equipment using current corporate standards.
• Install and configure end‑user software using current corporate standards, including new releases, system upgrades, patches, and evaluations.
• Support and maintain IT policies and procedures to ensure industry and company compliance.
• Submit PO requisitions for equipment as needed.
• Manage and maintain IT inventory, ensuring accurate tracking, timely updates, and proper documentation of all hardware and software assets.
• On‑call and weekend hours may be required.

• Fast learner with strong technical aptitude, attention to detail, and follow‑up skills.
• Strong analytical and problem‑solving skills (essential).
• Professional, courteous, friendly demeanor and exceptional customer service skills.
• Ability to work in an extremely fast‑paced environment with varying duties assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor's degree in an applicable field of study preferred or equivalent combination of education, certification, and job experience considered.
• Minimum of two (2) years of relevant experience preferred.
• Preferred combination of CompTIA A+, Network+, Security+, or Microsoft Certifications.
• Experience with remote support tools and basic networking concepts.
• Familiarity with IT service management tools and ticketing systems.
• Working knowledge of Active Directory, Office 365, and endpoint security practices.
• Strong knowledge of Windows desktop environments, hardware troubleshooting, user account management, and software installation.