It Cybersecurity Specialist; Custspt​/Infosec

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

Duties may vary based on organization and work role of the position selected for but may include the following:

• Serves as a technical analyst and primary customer liaison.
• Resolves problems involving integration or configuration issues of a wide variety of applications and desktop configurations.
• Provides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems.
• Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.
• Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database.
• Applies information security/information assurance policies, principles, and practices in the delivery of customer services.

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Drug testing may be required.
• Shift work may be required.
• Recall/On Call 24/7 may be required.
• Rotating shifts may be required.
• Incumbent may be required to complete Foundational and/or Residential Qualification requirements and any future Cybersecurity Workforce qualification/credentialing requirements as defined by the DoD 8140 policy.
• Position may be designated as Mission Essential and incumbent may be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
• Must be able to obtain/maintain security clearance. Security Clearance level may be Secret, Top Secret, SCI and may require a polygraph.
• Prospective candidates may have to meet criteria for Presidential Support Duty in accordance with DoD Directive 5210.55 (PSD Category II, minimum).
• This position may be designated as a key position.
• This position may require polygraph examination depending on the position selected for. Notification of polygraph requirement if required will be given at time of offer.
• Salary to be determined based on duty location after selection.
• Salary plus Cost-of-Living Allowance (COLA) is authorized for Ford Island/Pearl Harbor, Hawaii. This rate is subject to change without notice.
• SF‑50 – Current and former federal employees must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type.
• Position Sensitivity and Risk:
  Secret, Top Secret/SCI, Poly

Positions will be filled as vacancies occur. The Full Performance Level (FPL) may be either GG‑07, GG‑09, GG‑11, or GG‑12 and is determined based on the position being filled. Management has the discretion to select candidates at grade levels below the FPL and promotions are not guaranteed.

In order to qualify for this position, you must meet the requirements described below.

Undergraduate or Graduate

Education:

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Attention to Detail – experience reviewing my own information technology‑related work or data to ensure accuracy, completeness, and consistency with standards.

Customer Service – experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs.

Oral Communication –…