Platform Engineer

About Info Send

Since 1996, Info Send has been a trusted partner in eBilling, ePayment, data processing, and bill print and mail solutions. We help organizations simplify complex processes and deliver critical communications accurately and efficiently.

With operations across California, Texas, Florida, Illinois, and Massachusetts, Info Send continues to grow while staying grounded in what matters most: our people. Our team of 230+ professionals include many long‑tenured employees who value stability, collaboration, and doing great work together.

This position is an onsite position in Anaheim, Ca. We are looking for a Platform Engineer who is excited to build and operate the internal platforms that empower development and Dev Ops teams to deliver secure, compliant, and reliable services at scale.

This role is ideal for someone with strong Dev Ops background who enjoys creating internal platform products not just managing production systems. You will focus on automation, self‑service, and collaboration, providing “golden paths” that reduce friction while keeping the right level of transparency for engineering teams.

You will play a key role in designing and operating shared infrastructure, CI/CD pipelines, and multi‑tenant test environments that mirror production, enabling safe and repeatable change.

• Build, operate, and continuously improve Proxmox‑based virtualization platforms, including VM provisioning, lifecycle management, and high availability.
• Design and maintain multi‑tenant test environments that allow multiple teams and clients to test concurrently without interference.
• Support Kubernetes cluster operations (name spaces, deployments, ingress, quotas) and contribute to standardized golden‑path templates for application teams.

• Design, build, and maintain end‑to‑end CI/CD pipelines from scratch (5+ years required).
• Automate environment provisioning, configuration, and updates as part of the delivery workflow.
• Enable promotion across dev, multi‑tenant test, staging, and production with repeatable, auditable steps and automated rollback.

• Define and manage infrastructure using Terraform, Ansible, and Git Ops workflows.
• Automate environment creation, teardown, test data seeding, and access controls.
• Use IaC to provision database infrastructure, including servers, storage, networking, users, and base Postgre
  
  SQL/MySQL instances.

• Design and maintain logging, metrics, dashboards, and alerts for platform services.
• Partner with SRE and platform leadership to help maintain platform SLOs (e.g., 99.9% uptime).
• Participate in incident response, root cause analysis, and remediation.
• Perform routine audits and proactively identify issues using system logs and metrics.

• Build security best practices into platforms and pipelines, including system hardening, secrets management, and least‑privilege access.
• Automate compliance checks in CI/CD pipelines to support DPA, SOC, and client security requirements.
• Support audits, client questionnaires, and documentation of platform controls.

• Work closely with Development, Dev Ops, SRE, Info Sec, and IT Operations teams.
• Provide technical guidance on feasibility, cost, and value of platform enhancements.
• Document architectures, runbooks, SOPs, and CI/CD patterns to support onboarding and scale.

• 5+ years of hands‑on experience designing, building, and operating CI/CD pipelines (must have).
• Strong Linux systems administration experience and scripting for automation (e.g., C#, Python).
• Experience with Proxmox VE, Kubernetes, and containerized platforms.
• Solid networking knowledge (firewalls, VPNs, routing, load balancing; TCP/IP, DNS, HTTP/S, etc.).
• Hands‑on experience with Terraform, Ansible, Git, and infrastructure‑as‑code practices.
• Background in information security and secure system configuration.
• Experience building monitoring, logging, and alerting solutions.
• Excellent written and verbal communication skills.

• Experience with Redis clusters or distributed caching/messaging systems.
• Familiarity with Proxmox storage, VM design, and multi‑site networking.
• Experience with Git Ops tools and integrating security tooling into CI/CD (SAST/DAST, dependency scanning).
• Prior experience in regulated or highly audited environments (data privacy, print/mail, financial, healthcare).