Workflow Systems Analyst; Anaheim, CA

Salary Grade: 156N

Salary Pay Range: $32.21 - $46.72

The Workflow Systems Analyst is responsible for performing system administration and application maintenance for the organization’s enterprise content management systems that is used by Wescom and WRG clients, in order to ensure a quality of system performance that is marked by high availability and operational efficiency. This position performs complex technical functions and sophisticated operational tasks in support of enterprise content management operations, frequently involving technical interaction with third‑party vendors and assistance from IBM technical staff.

This position is heavily involved in internal software design, development, and configuration activities, utilizing IBM and Kofax image management software, including enhancements to document‑routing eProcess workflow software, as well as specialized project activities, such as customized batch importing of document images. The Workflow Systems Analyst may also be asked to perform all departmental functions, as needed, in order to keep the department’s overall operations and services current and within service levels that are consistent with high quality member service, which is defined by Wescom’s Mission Statement, Vision Statement, and Core Ideology.

• Proactively monitor the system and application performance of the enterprise content management system as well as for multiple custom applications. Independently exercise problem identification, diagnosis, and resolution; collaborating when necessary with application support vendors; and initiating escalation using excellent judgment.
• Perform and document the “Daily System Checks” procedures.
• Initiate and monitor daily maintenance routines that support the department’s operations.
• Conduct application training to internal and external clients and document procedures.
• Work closely with application vendors during patches, upgrades, and installations. Test and control changes utilizing development platform and follow through to production environment. May be required to install, distribute, and expand services not requiring vendor expertise.
• Maintain and administer user and application security; perform application configuration. Create document templates, layouts and storage profiles.
• Provide support for end‑user experience and document requests and resolution in online tracking system.
• Serve as a resource person, trainer or back‑up floater, requiring minimal or no direction, to support department operations to remain within service level that may include abstract and classifying documents, analyze files/documents to determine relevancy and consistency of data and identify critical data, capture, validation, and verification, quality control, release monitoring, research request fulfillment, warehouse inventory management.
• Conduct cross‑training on department functions.
• Make suggestions for production and system improvements, and upon approval initiate action for implementation.
• Define and document customer requirements for records management and workflow initiatives from requirements analysis that may include collaborating with users, programmers, vendors, et al. May draft requirements for work orders.
• Participate in department projects and lead major projects, meeting task deadlines to ensure timely implementation. May create and update project plan.
• Perform eForm and workflow design and application configuration development utilizing product application tools.
• Create test scripts, conduct testing and document test results.
• Support department project implementations, end‑user installations, configurations and upgrades through problem isolation, verification and resolution; document issues. May include on‑site and/or on‑call support.

Bachelor’s Degree in Computer Information Systems or Computer Science preferred, or a 2-year certification from a technical vocational school, or comparable work experience, and previous experience in a financial industry preferred.

Knowledge of document imaging/management and workflow concepts. Demonstrated experience with a Microsoft Windows…