IT Support Specialist

Overview

IT Support Specialist —

Location:

US-CA-Anaheim

Legrand has an exciting opportunity for an IT Support Specialist to join the Data, Power and Control team in Anaheim, CA. The IT Support Specialist provides comprehensive technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues onsite, while also delivering remote support to global teams, to ensure uninterrupted productivity across the organization.

• Deliver advanced technical support and troubleshooting for end users at the Anaheim, CA facility, and provide remote support for global sites and users.
• Leverage knowledge of enterprise IT infrastructure, network systems, and application environments, including Windows computers, OT systems, and IoT devices, to support manufacturing operations.
• Regularly communicate and collaborate with internal and external IT experts, manufacturing staff and business stakeholders to ensure correct and timely support.
• Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives to implement innovative solutions.
• Diagnose and resolve complex hardware and software technical issues.
• Maintain and repair computers and peripheral devices.
• Facilitate new employee setup, deployment, and onboarding.
• Maintain accurate inventory of IT equipment.
• Install and configure software on user machines to optimize system performance.
• Coordinate maintenance and repairs with third-party vendors.
• Purchase and provision IT supplies.
• Perform other duties as necessary or assigned.

Education
:

• Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience.
• ITIL 4 Foundation certification preferred.

Experience
:

• 3+ years of IT user support experience preferred; equivalent combinations of education and experience will be considered.

Skills/Knowledge/Abilities:

• Proven IT experience supporting end users and computer systems.
• Experience supporting Windows servers and network environments is preferred.
• Working understanding of TCP/IP, DNS, and DHCP network protocols.
• Familiarity with ITSM principles and best practices.
• Professional interpersonal judgement and discretion for productive relationships.
• Ability to diagnose and resolve complex technical problems.
• Ability to learn quickly and adapt to new technologies.
• Ability to communicate and work effectively in a cross-cultural/matrix organization; work independently and collaboratively.
• Strong planning, organizational, time-management skills and accountability in a fast-paced environment.

Physical Requirements:

• Ability to lift, move and/or transport equipment up to 25 pounds.
• Ability to install/remove equipment and wiring in confined spaces.
• Ability to engage in repetitive bending and twisting to assemble or maintain equipment and wiring.
• Ability to sit or stand for extended periods.
• Occasional travel to other Legrand locations.

Equal Opportunity Employer