IT Support Specialist Job Anaheim area,California USA,IT/Tech

Job Description

Responsible for the installation, configuration, and support of all computer networked devices used at Fairmont Schools. Interact daily with end-users and team members to identify system problems and resolve them at a high level of customer service. This position will support the Anaheim Hills Campus – AH and North Tustin Campus – NT.

Qualifications

Two year degree from college or technical school and two to four years related experience.
Must be self‑motivated and able to work with minimal supervision.
Possess excellent customer service and people skills.
Understanding of networking principles, computer devices, and telecommunications.
Experience with PC hardware, Microsoft Windows desktop and server operating systems, iPad iOS and Mac OSX.
Working knowledge of an MDM system e.g. Mosyle, JAMF or other solution.
Familiarity with Active Directory; account and group creation.
Basic GPO settings.
Understanding of DNS, DHCP and commands/utilities such as ping, tracert, nslookup, robocopy.
Effective communication skills; works well under pressure; team player and leader.

Certifications (Preferred)

Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Professional (MCP)
CompTIA A+ Certification

Essential Duties and Responsibilities

Make recommendations on performance tuning and configurations to increase user efficiency and system reliability.

Serve as the primary consulting resource for the campus community.

Respond to and resolve any Level1 and Level2 problems.

Escalate Level3 problems and work orders as necessary.

Work with the IT Director and Network Infrastructure Manager to help set policies for the functioning and security of the campus. Publicize and enforce these policies.

Maintain and manage Active Directory user accounts and computers by campus.

Coordinate, manage, and expedite all site projects and installations.

Train/assist staff and students on new technology, network access and software.

Work continually with the end-users on the phone and in person in configuring their systems to increase system reliability and user effectiveness.

Troubleshoot and repair telecommunications products.

Document system configurations and be proactive in finding potential problems.

Consult with other technicians and vendor technical support to resolve problems.

Troubleshoot workstations, printers or network‑related problems.

Help maintain the mobile device management system.

May participate in various Information Technology committees exploring new projects and technologies.

Responsible for assembly, configuration, and placement of incoming hardware.

Update and process work orders utilizing service management software.

Install, maintain, and resolve specialized hardware and software used in education.

Supervisory Responsibilities

Responsible for Level2 escalations.

Work Environment and

Physical Requirements

This is primarily an office/sedentary position. The position may require some degree of intermittent bending, stooping, reaching and stretching. The job may also require lifting and carrying up to 25lbs. Must be able to provide a clean DMV record and be insured through Fairmont to drive company cars. May require traveling between campuses.

Salary

Hourly: $26 – $30 per hour

Benefits

Full benefits (details not specified).

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