AVP Enterprise AI and Automation

Description

The AVP, Enterprise AI & Automation is responsible for establishing and leading the credit union’s Enterprise AI and Automation function. This role provides strategic direction and hands‑on leadership to drive the responsible adoption of artificial intelligence, generative AI, and intelligent automation technologies across the organization.

Reporting directly to the Chief Technology Officer, this role partners closely with IT, business leaders, compliance, risk, and operations to identify high‑value use cases, deliver measurable efficiency gains, and enhance both Member and team member experiences. The AVP ensures AI initiatives are executed in alignment with CU SoCal’s AI Strategy, Continuous Process Improvement framework, and applicable governance standards.

This position is based in Anaheim Hills CA with the opportunity to work a hybrid‑remote schedule which consists of 2 days in‑office and 3 days working remote from home.

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other!

We’re proud to announce that CU SoCal has once again been recognized with the Gallup Exceptional Workplace Award (GEWA)—marking our third consecutive year receiving this prestigious honor. Even more exciting, CU SoCal was one of only five credit unions nationwide to earn the award in 2025.

This recognition highlights organizations that lead the way in team member engagement and workplace culture. There are several criteria needed for organizations to qualify, including achieving an 80%+ survey participation rate and an overall engagement score of 4.65 or higher—standards that place CU SoCal among the top workplaces in the world.

The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you’re passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today!

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Data Science or related field.
• 8+ more years of experience in technology leadership, digital transformation, automation or advanced analytics roles.
• Demonstrated experience leading enterprise initiatives involving AI, generative AI, RPA, or intelligent automation.
• Experience defining and executing technology or automation strategies in regulated industries such as financial services, healthcare, or public sector.
• Experience working with vendor provided AI solutions and platforms, including buy and partner deliver models.
• Strong understanding of process improvement methodologies and their application to automation initiatives.
• Experience establishing governance, risk management, and control frameworks for emerging technologies.
• Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.).

• Master’s degree in Technology, Data Science, AI, Business, or related discipline

• Establish and lead the Enterprise AI & Automation function, including defining operating model, intake processes, prioritization frameworks, and delivery standards.
• Develop and maintain the enterprise AI and automation roadmap, ensuring alignment with organizational strategy, business priorities, and technology architecture.
• Identify, evaluate, and prioritize AI, generative AI, and RPA use cases that deliver measurable operational efficiency, scalability, risk reduction, or enhanced Member and team member experiences.
• Partner with business units and IT teams to redesign processes and implement intelligent automation solutions grounded in continuous improvement principles.
• Lead the…