Desktop Support Technician

Overview

Unlock your potential with Quantum ePay® We're a growing fintech company focused on delivering innovative payment processing solutions and merchant technology that helps businesses lower costs, earn more, and operate with confidence. We power mission-critical payment processing platforms used by merchants and partners across the U.S.

We are looking for a dependable, hands-on Desktop Support Technician to provide hands-on IT support for our Anaheim office. This role will be the primary onsite contact for day-to-day employee support, workstation setup, access needs, troubleshooting, and support tickets. This role is a great fit for someone who takes initiative, stays organized, and enjoys solving technical issues.

• Provide day-to-day desktop support for internal employees, including hardware, software, peripheral, printer/scanner, connectivity, workstation, and access-related issues.
• Receive, prioritize, document, and respond to support tickets, calls, messages, and employee requests regarding desktop or technical support needs.
• Perform onsite analysis, diagnosis, and resolution of desktop issues, while escalating more complex systems, network, or security concerns when appropriate.
• Install, configure, test, maintain, and troubleshoot desktops, laptops, monitors, docking stations, printers, phones, presentation equipment, software, and other end-user technology.
• Set up, move, and configure workstations and equipment for new hires, employee moves, training rooms, office changes, and hardware refreshes.
• Support new hire onboarding and employee offboarding, including equipment preparation, account/access support, equipment recovery, and timely documentation.
• Assist with user account support, including password resets, account access, group permissions, Microsoft 365/email support, VPN/basic connectivity, and related employee access needs.
• Support remote or hybrid employees virtually as needed, providing clear communication and timely follow-up.
• Assist with new computer projects, hardware installations, workstation upgrades, equipment research, and hardware recommendations based on user and business needs.
• Create and maintain IT documentation, checklists, SOPs, inventory records, and internal support guides to improve consistency and reduce recurring issues.
• Maintain professionalism and confidentiality when handling employee access, account changes, offboarding, company systems, or sensitive information.

• 2+ years of desktop support, help desk, IT support, or related experience preferred.
• Strong working knowledge of Windows desktop/laptop environments.
• Experience supporting Microsoft 365, Outlook, Teams, and common business applications.
• Experience with Active Directory, Entra /Azure AD, or similar user account management tools preferred.
• Experience working from support tickets or a ticketing system preferred.
• Self-starter who can manage open items, follow up, and keep requests moving without constant direction.
• Hands-on experience setting up and troubleshooting desktops, laptops, monitors, docking stations, printers, scanners, phones, and other office technology.
• Comfortable with physical workstation setup, equipment moves, hardware swaps, and onsite employee support.
• Basic understanding of networking concepts such as Wi-Fi, VPN, IP connectivity, and printer/network troubleshooting.
• Ability to troubleshoot technical issues in person, by phone, remotely, or through tickets.
• Strong communication, organization, prioritization, follow-through, and confidentiality.

• Experience with macOS support, device imaging, laptop/desktop provisioning, Microsoft Intune, endpoint management tools, mobile devices, VoIP phones, conference room equipment, or AV/presentation technology.
• CompTIA A+, Network+, Microsoft, or similar IT certification.
• Experience creating SOPs, checklists, or internal documentation.

This role includes biannual profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and other benefits.

• Salary range: $47,840 - $56,160
• Salary including biannual profit-sharing bonus and comprehensive benefits program range (annualized): $56,133 - $75,117

This role requires the employee to work fully onsite at our Anaheim Hills location.

• Awarded Top Workplace of Orange County by the OC Register!
• Flex PTO!
• New state-of-the-art, open-concept facility with stand-up desks, balance boards, stationary bikes, and more!
• Work hard, play hard culture!
• Monthly Beer Socials and BBQs!
• Proven "promote from within" mentality!
• Benefit offerings:
• Medical, dental, vision, acupuncture, and chiropractic
• 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
• Profit Sharing; paid on a biannual basis