Help Desk Technician II; Onsite

Description

Join a Team That Connects Critical Missions. At Cristek, we design and manufacture high-performance interconnect solutions that support some of the world's most demanding aerospace, defense, space, and industrial applications. For more than 40 years, our commitment to innovation, quality, and customer success has earned us the trust of leading organizations across critical industries. Cristek combines the agility of a growing organization with the resources and stability of a global manufacturing platform.

Our culture is built on Accountability, Collaboration, and Empowerment (ACE), where team members are encouraged to contribute ideas, solve problems, and make a meaningful impact every day. If you enjoy helping others, solving technical challenges, and supporting the technology that keeps a business running, we d like to hear from you.

The Help Desk Technician II provides technical support to team members across office, engineering, and manufacturing environments. This role serves as a key resource for diagnosing and resolving hardware, software, application, and system issues while delivering exceptional customer service. The successful candidate will work independently to resolve routine and moderately complex technical problems, support user onboarding and technology deployments, maintain IT assets and documentation, and help ensure secure, reliable technology services across multiple locations.

• Provide technical support for workstations, laptops, mobile devices, printers, Microsoft 365, and business applications.
• Diagnose and resolve hardware, software, account access, and connectivity issues through phone, email, remote support, and ticketing systems.
• Support Active Directory, Microsoft Entra , user provisioning, password management, and access administration.
• Configure, deploy, maintain, and upgrade end-user hardware and software.
• Assist with onboarding and offboarding activities, including equipment deployment and account setup.
• Support ERP and manufacturing-related applications and coordinate issue resolution with vendors and internal stakeholders.
• Document incidents, service requests, system changes, and resolutions within the IT service management platform.
• Assist with endpoint security, patching activities, software updates, and cybersecurity best practices.
• Identify recurring issues and contribute to process improvements, technical documentation, and knowledge base resources.
• Partner with IT team members and business leaders to deliver reliable and efficient technology services.

• Associate degree in Information Technology, Computer Science, or a related field preferred.
• 2-4 years of experience in help desk, desktop support, or technical support roles.
• Experience supporting Windows operating systems, Microsoft 365, Active Directory, Microsoft Entra , printers, and business applications.
• Familiarity with networking fundamentals, remote support tools, ticketing systems, and endpoint management solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting manufacturing, aerospace, defense, or regulated industries is a plus.

• Opportunity to support technology that enables critical aerospace and defense missions.
• Collaborative, team-oriented culture built on Accountability, Collaboration, and Empowerment.
• Exposure to a wide range of technologies, systems, and business operations.
• Career growth opportunities within a growing organization.
• Competitive compensation and comprehensive benefits package.

This position requires access to information and hardware subject to International Traffic in Arms Regulations (ITAR). Applicants must qualify as a U.S. Person under ITAR regulations, including U.S. Citizens, U.S. Permanent Residents, Political Asylees, or Refugees. Cristek is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.