Order Management Specialist

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Order Management Specialist – Anaheim area, Orange County

About Us

We are a modern brand dedicated to making innovative and sustainable products. Our HQ is located in Orange County and is designed with your comfort and well-being in mind. We offer ergonomic workstations with adjustable settings, a variety of spaces for collaboration and relaxation, and amenities to keep you energized and focused throughout the day.

Hours:

40 hours per week, Non-Exempt, In-Office (no remote or hybrid options)

• 100% premiums covered for HMO Health, vision, and dental insurance
• 401K with a match
• Competitive pay and PTO

Job Description:

We are seeking a motivated and detail-oriented Order Management Specialist to join our dynamic, fast-growing e-commerce brand. In this role, you will be responsible for managing and processing orders across various e-commerce platforms and sales channels. You will play a crucial part in driving operational efficiency by applying Lean thinking and data-driven approaches. This position offers the opportunity to contribute to continuous improvement initiatives, enhancing your problem-solving skills and supporting your professional growth within a collaborative environment.

Responsibilities:

Order Processing:

• Accurately review and fulfill orders across multiple e-commerce platforms and sales channels including Amazon, E-commerce, Shopify, and Wholesale.

Logistics Management:

• Coordinate outbound schedules and manage logistics activities to effectively meet customer needs and requirements.

Coordination:

• Create order waves, coordinate with the warehouse team, and provide clear shipping instructions to ensure timely pickups and deliveries.

Data Management:

• Maintain and update order data in relevant systems and e-commerce platforms, such as Net Suite, to ensure accuracy and compliance with all trading partner policies to minimize errors and avoid chargebacks.

Operational Efficiency:

• Apply Lean principles to perform regular analyses and identify areas for improvement in operational processes; generate, maintain, communicate, and publish metrics to support decision-making.

Cross-Functional Collaboration:

• Work closely with various departments on analytics-based projects aimed at improving business efficiency.

Qualifications:

• Bachelor’s degree in Business, Supply Chain Management or equivalent.
• Minimum of 1-year relevant experience in Business Support, Operations, or Supply Chain Management.
• Work experience with Amazon marketplace, Vendor, or Seller Central.
• Working Knowledge of ERP systems (Net Suite experience preferred).
• Eagerness to learn and adapt in a fast-paced, dynamic work environment.
• A self-motivated, driven problem solver.
• Strong analytical, time management, and organizational skills.
• Excellent written and verbal communication skills.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• Seniority level Associate

• Employment type
  
  Full-time

• Job function
  
  Supply Chain
• Industries Manufacturing

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Medical insurance

Vision insurance

401(k)

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