End User Support Specialist

Job Title:
End User Computing (EUC) technician

This position is contract role

Job Summary ryThe End User Computing (EUC) Level 1 technician is responsible for providing first-level technical support to end users for hardware, software, and IT-related issues. The role includes troubleshooting desktops, laptops, printers, and basic network connectivity issues while ensuring smooth IT operations for user

• Provide Level 1 technical support for end users via phone, email, or ticketing system
• Troubleshoot desktop, laptop, printer, and peripheral issue
• Install, configure, and maintain Windows operating systems and basic application
• Assist users with password resets, account unlocks, and access issue
• Support Microsoft Office / O365 applications and email troubleshoot in
• Diagnose and resolve basic network connectivity issues (LAN/Wi-Fi)
• Install and configure software applications and security update
• Maintain and update IT asset inventor
• Escalate complex technical issues to Level 2 or specialized IT team
• Provide on-site or remote support to ensure minimal downtime for user

• Basic knowledge of Windows OS (Windows 10/1
• Understanding of Active Directory (basic user managemen
• Knowledge of Microsoft Office / Office 3
• Basic network troubleshooting knowled
• Experience with ticketing tools (Service Now, Jira, etc.) is a pl
• Good communication and problem-solving skil

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience