IT Business Analyst: Process & Data Insights

IT Business Analyst

Annual base salary range for this position in California is $88,000 to $110,000 per year. The starting pay depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

• Define configuration specifications and business analysis requirements
• Collaborate with stakeholders to elicit, analyze, and document business requirements
• Conduct interviews, workshops, and surveys to gather information

• Analyze existing business processes and workflows to identify inefficiencies and areas for improvement
• Develop process maps and documentation

• Work with IT and other departments to design and implement solutions that meet business needs
• Ensure solutions align with company goals and industry best practices
• Help design, document, and maintain system processes for the knowledge base

• Analyze data to identify trends, patterns, and insights that can inform business decisions
• Develop reports and dashboards to communicate findings to stakeholders
• Report on common sources of technical issues or questions and make recommendations to IT team

• Develop & execute a User Readiness Plan aligned to project milestones (communications, training, onboarding, hypercare)
• Conduct Change Impact Assessments (people/process/role impacts) and define adoption actions to address gaps
• Define and track adoption & readiness metrics (training completion, proficiency checks, survey results, support trends)
• Coordinate with business leaders to identify change champions/super-users and build a support network
• Create and maintain end-user enablement materials (job aids, quick reference guides, FAQs, release notes)

• Develop and execute test plans to ensure solutions meet business requirements
• Coordinate user acceptance testing (UAT) and address any issues that arise
• Support technical implementation activities by defining and performing the appropriate quality control processes related to testing, validation, and deployment efforts
• Develop process documentation, standard operating procedures (SOPs), and training materials to support process standardization and knowledge transfer
• Lead change management and end-user enablement activities such as providing training and support to end users regarding procedures and best practices

• Identify opportunities for continuous improvement in business processes and technology
• Collaborate effectively with colleagues across the business and technology landscape
• Stay up-to-date with industry trends and best practices
• Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer/end user

• Bachelor’s degree in Business Administration, Information Systems, or a related field
• 3+ years of related experience
• Experience with project management methodologies (e.g., Agile, Waterfall) is a plus
• Experience supporting organizational change management for technology implementations
• Experience with software implementation projects
• Proficient knowledge in generating process documentation
• Demonstrates strong teamwork and a poised, professional, positive demeanor
• Excels as an innovative problem-solver, implementing creative solutions and takes initiative
• Possesses exceptional written and verbal communication abilities
• Adapts well to changing demands and priorities, thriving in ambiguity
• Proficiency in business analysis tools and software (e.g., Microsoft Visio, Excel, Miro)
• Proficient with standard processes such as Procure-to-Pay, Order-to-Cash, Record-to-Report, Lead-to-Customer marketing processes
• Strong facilitation skills (workshops, training delivery, stakeholder alignment)
• Able to create learning content (job aids, process guides, SOPs, and evaluate effectiveness)
• Able to deliver top-notch customer service with personal accountability
• Able to work independently and as part of a team