Solutions Engineer- West Coast

Thank you for your interest in becoming part of the team at Legrand!

GENERAL PURPOSE The Solutions Engineer (SE) works closely with commercial Integrators, Specifiers, and End Users to design Legrand | AV solutions into their projects – with the goal of helping them create reliable systems that are easy to order and install, while saving time. The SE becomes the “go to” person for system design assistance, with the focus on becoming an integral asset for customer in-house design teams.

Responsible for job walks, technical training, design drawings and take-offs, bill of material swaps, as well as helping to ensure exceptional experiences - including interfacing Legrand products with others and trouble-shooting when necessary. While working primarily with customers, the SE will also work closely with the Legrand | AV Sales Teams, Product Managers, Tech Support, Sales Ops, Marketing, and others to drive specification for multiple Legrand brands, and will work to grow revenue by attaching additional Legrand products and tracking opportunities.

The ideal candidate has an intimate knowledge of Legrand products, leading AV industry products, key applications, and customers. Must be very comfortable with AV technology and experienced working in multiple design platforms. Must have excellent customer service skills, able to work effectively across a matrixed organization, and be an excellent communicator.

DUTIES AND

ACCOUNTABILITIES Responsible for System Design, working closely with Customers and Sales team Integrates with customer design teams to help them create effective system designs

Specifies multiple Legrand brands as appropriate

Performs BOM swap-outs Performs job walks/ site surveys

Provides technical training

Drives incremental revenue by adding additional Legrand products to existing opportunities

Drives revenue growth through tracking of new opportunities

Analyses competitive bids, makes suggestions, and justifies Legrand substitutions

Is a technical and sales resource at trade shows

Technical resource in the field for all brands

Works with Sales Teams on quotes as required

Provides field escalation conduit for customers to factory

Provides factory with customer feedback

Performs field installation assistance and trouble-shooting as necessary

Assists with competitive shoot-outs Actively engages with integrator, specifier, and end-user design teams to uncover Legrand opportunities

Assists or leads training activities across all Legrand | AV brands

Drives multi-brand preference, specification, and sales

Documents project, opportunity, case, and contact status in CRM (Customer Relationship Management) Database Participates in LNCA cross-brand projects

Maintains company quality and legal compliance by adhering to internal approval process on all printed materials; initiate corrective action to ensure materials stay up-to-date and are in compliance

Understands workplace hazards and takes steps to proactively prevent and report hazards or injuries in the workplace; participates in Safety Programs, initiatives, and investigations.

Demonstrates the Legrand | AV Mission to provide the foundation for amazing AV experiences through innovative solutions and exceptional service that solve our customers’ AV integrations and technology challenges

Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability JOB REQUIREMENTS Essential

Knowledge, Skills and Abilities Required:

Keen understanding of AV Market applications

Expert in Legrand | AV products and technologies

Excellent collaborative and interpersonal skills

Ability to interface comfortably with customers, and to work effectively across the Legrand | AV organization

Proficient in multiple design platforms – able to integrate Legrand products into new and existing customer system designs/ drawings

Experience in installation and trouble-shooting of AV systems

Proven ability to build solid customer relationships; demonstrated ability to be customer focused and responsive

Ability to maintain strong relationships with internal stakeholders and resources

Experience in technical training, and ability to…