Assistant Director, Infrastructure and Support Services

Assistant Director, Infrastructure and Support Services

North Orange County Community College District

Position Number: 2015283P

Location: District Services

Department: District Information Services

Percentage of Employment: 100%

Months of Employment: 12 Months Per Year

Work Schedule: Monday - Friday, 8:00 am - 5:00 pm (However,some flexibility such as evenings and weekends will be required to meet the needs of the department.)

• Oversees the design, configuration, and management of network environments, including switches, routers, firewalls, wireless systems, and data cabling and infrastructure.
• Ensures high availability, disaster recovery, and business continuity across campus network and server systems.
• Establishes and enforces network and systems security protocols, including firewall policies, intrusion prevention, and patch management.
• Directs the administration of virtualized and physical servers, cloud integrations, databases, and storage arrays to ensure secure and efficient performance.
• Manages the implementation and maintenance of operating systems, enterprise applications, and automation tools.
• Develops and enforces standards for system reliability, database backup, and version control.
• Leads the development, implementation, and evaluation of new technical initiatives, software integrations, and infrastructure modernization projects.
• Oversees project planning, scheduling, and documentation to ensure milestones, budgets, and compliance requirements are met.
• Evaluates emerging technologies to improve network efficiency, systems scalability, and user experience.
• Oversees complex problem determination and resolution processes across systems, coordinating with vendors and technical specialists to resolve critical issues.
• Implements tools for monitoring system performance, network traffic, and capacity planning.
• Analyzes system metrics to anticipate needs and propose proactive solutions to potential performance gaps.
• Compiles and analyzes operational data related to system performance, cybersecurity, and service availability.
• Prepares executive-level reports and recommendations to guide technology planning and investment decisions.
• Ensures compliance with state, federal, and District policies governing data privacy, accessibility, and technology usage.
• Serves as the primary liaison between campus IT teams, District departments, and external vendors to align infrastructure strategies with institutional goals.
• Communicates complex technical information clearly to non-technical audiences.
• Supervises, trains, evaluates, and provides work direction to assigned staff.
• Sets performance standards and goals aligned with departmental objectives.
• Provides mentorship and professional development opportunities to enhance team performance and technical expertise.
• Oversees project documentation, procurement, and budget development related to the area of assignment.
• Communicates project priorities, progress, and outcomes effectively to diverse internal and external audiences.
• Participates in long-range technology planning and contributes to the District’s digital transformation strategy.
• Reviews and updates operational policies, procedures, and documentation to align with evolving technology and compliance requirements.
• Identifies and implements process improvements to enhance system reliability, efficiency, and cost-effectiveness.
• Promotes continuous improvement through emerging technologies, digital innovation, and process optimization.
• Supports equitable access to technology resources and services across the institution.
• Participates in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; actively assists in the creation of a welcoming and inclusive work and educational environment; attends and participates in diversity, equity, and inclusion trainings and events.
• Represents the college at District, state, and professional meetings, conferences, workshops, and other educational consortiums related to instructional technology.
• Attends, participates in, and chairs a variety of District, campus, administrative, or department committees and/or meetings as…