Senior Business Systems Analyst

Job Description

Posted Wednesday, July 15, 2026 at 10:00 AM

Job Title: Senior Business Systems Analyst
Status: Exempt
Reports to: Manager - Enterprise Cores and Applications
Department: Enterprise Lending
Job Code: 11165
Pay Range: $ - $ Annually
Location: Remote in California

Golden 1 Credit Union is among the top credit unions in the country. As a member‑owned, not‑for‑profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

You are a results‑driven Senior Business Systems Analyst with expertise in translating complex business needs into innovative technology solutions. You excel at partnering with stakeholders, leading Agile initiatives, and managing enterprise‑wide software solutions from requirements gathering through implementation and support. With strong analytical, problem‑solving, and communication skills, you drive process improvements, optimize system functionality, and serve as a trusted technical advisor who delivers high‑quality solutions that enhance operational efficiency and business performance.

• Oversee all aspects of the Software Development Lifecycle for enterprise‑wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.
• Drive efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.
• Provide high‑quality analytical system solutions for key stakeholders.
• Proactively identify software functional gaps and opportunities for improvement.
• Collaborate with product owners to create product backlog by using Agile practices.
• Create user stories with relevant acceptance criteria.
• Lead or participate with the implementation of complex projects as a technical subject matter expert from beginning to completion.
  Delivery Focus: 10% Training and mentoring BSA I; 70% Project Support; 20% Department process improvement.
• Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.
• Support Agile practices and lead the improvement of service.
• Design, create, and document process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.
• Provide Tier 3 application support to uphold day‑to‑day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise‑wide managed software solutions.
  Operations Focus: 10% Training and mentoring BSA I and BSA II; 20% Tickets and operational support requests; 70% Manage and support software upgrades.
• Troubleshoot issues, assist in triage, and assess risk and serve as escalation points for incident management.
• Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role‑based access management and reporting support.
• Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.
• Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication.
• Collaborate and coordinate with third‑party service providers or other internal technical teams to address software needs‑based solutions and production issues with implemented resolutions and consistent follow‑up.
• Establish and maintain strong working relationships with business line, other internal technical teams, and third‑party service providers needed to improve Enterprise‑wide software solutions.
• Participate in on‑call support for critical response to…