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Workforce Analytics & Scheduling Specialist
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-07-20
Listing for:
AltaMed Health Services
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Alta Med Health Services in California seeks a Technical Analyst, Workforce Management to optimize staffing, monitor KPIs and deliver data-driven insights. The role focuses on load-balancing skills, shifts, and queues to ensure service levels are met, and on generating agent reports and dashboards for performance tracking.
The candidate will configure and maintain WFM software, support IT/Telecom for Omnichannel issues, and help staff adapt to new technologies while driving operational efficiency
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