Technical Patient Center Analyst — AI & Automation Focus
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-07-24
Listing for:
AltaMed Health Services Corp
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Business Analyst, Data Analyst, AI Business & Operations
Job Description & How to Apply Below
Alta Med Health Services Corp. seeks a Technical Analyst, Patient Service Center, to optimize our Contact Center with AI, automation, and analytics.
You will manage tools like NICE platform tools, drive workforce planning, and support real-time queue management to improve patient and agent experiences. Collaborating with IT/Telecom and operations, you will translate data and configurations into reliable workflows and omnichannel outcomes, contributing to performance improvements and service
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